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568.1 550.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 527.89 m 567.8 527.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.52 574.62 m 298.52 549.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 573.55 m 568.1 573.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 550.72 m 567.8 550.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 527.89 m 567.8 527.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 487.39 m 567.8 487.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 574.62 m 30.07 486.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 528.96 m 298.32 486.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 574.62 m 567.02 486.31 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 557.36 Tm (Name of registered provider\(s\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.5 557.36 Tm (Eungella Care Ltd)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 534.53 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 511.7 Tm (Category\(ies\) :)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 511.7 Tm (Number of places \(if applicable\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 494.12 Tm (Under 65)Tj ET /F2 12 Tf BT 1 0 0 1 357.92 494.12 Tm (����������������� )Tj ET /F2 8 Tf BT 1 0 0 1 433.95 494.12 Tm (�)Tj ET /F2 12 Tf BT 1 0 0 1 436.76 494.12 Tm (Over 65)Tj ET [] 0 d 2.25 w 28.99 484.01 m 567.8 484.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 446.6 m 567.8 446.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 485.09 m 30.07 445.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 485.09 m 298.32 445.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.52 485.09 m 432.52 445.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 485.09 m 566.72 445.52 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 467.83 Tm (old age, not falling within any other )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 453.25 Tm (category)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 467.83 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 436.5 467.83 Tm (15)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 32.32 430.69 m 564.47 430.69 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 443.23 m 567.8 443.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 420.4 m 567.8 420.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 444.3 m 30.07 419.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 444.3 m 566.72 419.32 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 427.04 Tm (Conditions of registration: )Tj ET 0.95294 0.95294 0.95294 RG 34 w 31.2 309.5 m 453.25 309.5 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 394.19 m 568.1 394.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 327.62 m 568.1 327.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 417.02 m 568.1 417.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 394.19 m 568.1 394.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 327.62 m 567.8 327.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 291.37 m 567.8 291.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 418.1 m 30.07 290.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 454.37 328.7 m 454.37 290.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 418.1 m 567.02 290.29 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 400.84 Tm (The maximum number of service users to be accommodated is 15.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 378.01 Tm (The registered person may provide personal care and accommodation \(without )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 363.43 Tm (nursing\) for service users of both sexes whose primary care needs on admission to the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 348.85 Tm (homecare within the following categories: Old age not falling within any other category )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 334.27 Tm (\(OP\) 15.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 314.44 Tm (Have there been any changes in the ownership, management or the )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 297.44 Tm (service�s registration details in the last 12 months?)Tj ET /F2 12 Tf BT 1 0 0 1 458.35 311.44 Tm (Yes)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 276.58 m 279.25 276.58 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 288 m 567.8 288 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 265.17 m 567.8 265.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 289.07 m 30.07 264.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 280.37 289.07 m 280.37 264.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 289.07 m 566.72 264.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 274.81 Tm (If yes, what have they been:)Tj ET /F2 12 Tf BT 1 0 0 1 284.35 271.81 Tm (See wording of Registration Certificate.)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 244.93 m 315.25 244.93 l S 0.001 w 1 1 1 RG 17 w 317.5 244.93 m 346.55 244.93 l S 0.001 w 17 w 348.8 244.93 m 377.9 244.93 l S 0.001 w 17 w 380.15 244.93 m 409.2 244.93 l S 0.001 w 17 w 411.45 244.93 m 440.55 244.93 l S 0.001 w 17 w 442.8 244.93 m 471.9 244.93 l S 0.001 w 17 w 474.15 244.93 m 503.2 244.93 l S 0.001 w 17 w 505.45 244.93 m 534.55 244.93 l S 0.001 w 17 w 536.8 244.93 m 565.9 244.93 l S 0.001 w 0.95294 0.95294 0.95294 RG 34 w 31.2 217.18 m 315.25 217.18 l S 0.001 w 1 1 1 RG 34 w 317.5 217.18 m 346.55 217.18 l S 0.001 w 34 w 348.8 217.18 m 377.9 217.18 l S 0.001 w 34 w 380.15 217.18 m 409.2 217.18 l S 0.001 w 34 w 411.45 217.18 m 440.55 217.18 l S 0.001 w 34 w 442.8 217.18 m 471.9 217.18 l S 0.001 w 34 w 474.15 217.18 m 503.2 217.18 l S 0.001 w 34 w 505.45 217.18 m 534.55 217.18 l S 0.001 w 34 w 536.8 217.18 m 565.9 217.18 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 235.3 m 568.1 235.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 254.55 m 568.1 254.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 235.3 m 568.1 235.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 199.05 m 568.1 199.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 255.63 m 30.07 197.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 255.63 m 316.37 197.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 255.63 m 347.67 197.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 255.63 m 379.02 197.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 255.63 m 410.32 197.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 255.63 m 441.67 197.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 255.63 m 473.02 197.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 255.63 m 504.32 197.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 255.63 m 535.67 197.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 255.63 m 567.02 197.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 241.37 Tm (Date of last key inspection:)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 222.12 Tm (Date of last annual service review \(if )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 205.12 Tm (applicable\):)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 179.93 m 565.9 179.93 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 170.31 m 568.1 170.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 189.56 m 568.1 189.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 170.31 m 568.1 170.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 54.47 m 568.1 54.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 190.64 m 30.07 53.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 190.64 m 567.02 53.4 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 176.37 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.31 176.37 Tm (service)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 157.12 Tm (Alder Grange is an extended Victorian Villa, which offers residential care )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 140.12 Tm (accommodation for 15 older ladies or gentlemen. Access to the upper floor is assisted )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 123.12 Tm (by a stair lift.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 106.12 Tm (Within half a mile of the service there are shops, a bank, a public house, and bus )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 89.12 Tm (stops, whilst the railway station lies two thirds of a mile away.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 72.12 Tm (The home is owned by Eungella Care Ltd. The Registered Care Manager is Ms Anna )Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 11 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm (�)Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (3)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 709.4 m 568.1 709.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 708.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 708.33 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.25 802.72 Tm (Carter.)Tj ET /F2 12 Tf BT 1 0 0 1 33.25 785.72 Tm (The home has a philosophy of a `Home for Life'.)Tj ET /F2 12 Tf BT 1 0 0 1 33.25 768.72 Tm (Alder Grange is a `No Smoking' home.)Tj ET /F2 12 Tf BT 1 0 0 1 33.25 751.72 Tm (Fee information is not included in this report, the reader may wish to obtain more up )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 734.72 Tm (to date information from the care service.)Tj ET /F2 12 Tf BT 1 0 0 1 33.25 717.72 Tm (�)Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 13 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm (�)Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (4)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F3 14 Tf BT 1 0 0 1 28.35 782.65 Tm (6HUYLFHXSGDWHVLQFHWKHODVWNH\\LQVSHFWLRQRUDQQXDOVHUYLFHUHYLHZ)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 767.11 m 565.6 767.11 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 755.7 m 567.8 755.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 778.53 m 567.8 778.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 755.7 m 567.8 755.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 543.33 m 567.8 543.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 779.61 m 30.07 542.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 779.61 m 566.72 542.25 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 762.34 Tm (What did we do for this annual service review?)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 739.51 Tm (We looked at all the information received and asked for, since the last key inspection )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 724.93 Tm (on 28th May 2008 .)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 710.35 Tm (This included:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 695.77 Tm (1 The Annual Quality Assurance Review \(AQAA\) completed by the Registered Manager, )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 681.19 Tm (including a self assessment on how well outcomes have been met and numerical )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 666.61 Tm (information about the service.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 652.03 Tm (2 Any complaints we have and information we have about how the service has )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 637.45 Tm (managed concerns, complaints and allegations.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 622.87 Tm (3 Information received through notifications of things that have happened in the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 608.29 Tm (service in the past 12 months.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 593.71 Tm (4 The previous Key Inspection report from 28th May 2008, and the results of any other )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 579.13 Tm (visits we have made in the last 12 months.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 564.55 Tm (5 Relevant information from other organisations.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 549.97 Tm (6 What other people have told us about the service.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 512.66 m 565.6 512.66 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 501.25 m 567.8 501.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 524.08 m 567.8 524.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 501.25 m 567.8 501.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 61.22 m 567.8 61.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 525.16 m 30.07 60.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 525.16 m 566.72 60.15 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 507.89 Tm (What has this told us about the service?)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 485.06 Tm (The Annual Quality Assurance Assessment AQAA was returned on time, and was well )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 470.48 Tm (completed with evidence of how the service operates and has performed. We looked at )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 455.9 Tm (the information in the AQAA, the surveys received, the history of the service, and the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 441.32 Tm (previous report. These evidenced that people who use the service are satisfied with the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 426.74 Tm (care, support, and services that they receive, and staff are being appropriately )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 412.16 Tm (recruited, inducted and trained in their respective roles and responsibillities, in order to )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 397.58 Tm (meet the needs of the people who use the service. Comments received were positive )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 383 Tm (and included the following, "since Eungella took over, the homes standards have )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 368.42 Tm (improved across the full spectrum of care,"" provides excellent care twenty four )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 353.84 Tm (seven", "the attitude and level of care shown is fantastic"," my mum has not been this )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 339.26 Tm (happy in five years", "the home cares for my mother twenty four hours a day, and )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 324.68 Tm (relieves us from worry about her well being, she is kept clean, well fed, and happy.")Tj ET /F2 12 Tf BT 1 0 0 1 34.05 310.1 Tm (The Annual Quality Assurance Assessment AQAA completed by the registered care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 295.52 Tm (manager told us)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 280.94 Tm ("We ensure that our care plans are regularly reviewed, with the service user where )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 266.36 Tm (possible, taking into account views of service users in any changes identified.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 251.78 Tm (We hold open surgeries with relatives and or significant others every 6 weeks.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 237.2 Tm (We have a compliments and comments book, which we encourage completion of by )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 222.62 Tm (any individual or groups who access Alder Grange.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 208.04 Tm (We hold regular service user meetings, enabling us to ascertain any changes the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 193.46 Tm (service users may want in the relation to their living at Alder Grange.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 178.88 Tm (We hold regular team meetings, reviewing care plans with staff on a 6 weekly basis, )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 164.3 Tm (enabling their views and opinions to be taken into account with any subsequent )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 149.72 Tm (changes.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 135.14 Tm (We send regular questionnaires to service users, significant others, health )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 120.56 Tm (professionals. Sometimes these questionnaires will be general and at other times more )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 105.98 Tm (specific, focusing on a particular aspect of the service, e.g financial matters. This )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 91.4 Tm (information is then audited and acted on.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 76.82 Tm (We are happy to report that our planned sensory garden was completed last summer, )Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 15 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm (�)Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr [] 0 d 2.25 w 28.99 813.65 m 567.8 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 371 m 567.8 371 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 369.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 814.73 m 566.72 369.93 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 802.72 Tm (and service users, staff and visitors all enjoy this area when the weather allows.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 788.14 Tm (We have made alterations to the environment after receiving feedback from relatives in )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 773.56 Tm (relation to the colour coding of the internal environment to act as a sensory guide for )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 758.98 Tm (service users. We have also continued with our ongoing improvements programme in )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 744.4 Tm (relation to the maintenance of updating the premises. All the changes we have made )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 729.82 Tm (appear to have been welcomed most favourably.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 715.24 Tm (We have improved our activities programme significantly, and are now involved with a )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 700.66 Tm (local networking support group to ensure the activities we deliver are relevant and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 686.08 Tm (enjoyable. We have used several external providers, and evaluated how these services )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 671.5 Tm (were welcomed by service users and tailored our activities programme accordingly. We )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 656.92 Tm (have also put a big focus on individual one to one activities, thus personalising further )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 642.34 Tm (the service that we offer.")Tj ET /F2 12 Tf BT 1 0 0 1 31.8 627.76 Tm (Our judgement is that the agency is still providing a good service, and they know what )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 613.18 Tm (further improvements they want to make.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 598.6 Tm (A total of 10 Have Your Say surveys were received from people who use the service, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 584.02 Tm (this was a good response.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 569.44 Tm (There had been no Safeguarding, Adult Protection referrals made to Social Services, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 554.86 Tm (and no complaints had been received, either by the service, or by the Care Quality )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 540.28 Tm (Commission CQC since the previous inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 525.7 Tm (We were informed about important events, including incidents and accidents that have )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 511.12 Tm (happened since the last inspection. The service is managed in a way that shows it has )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 496.54 Tm (the interests of the people who use the service as the focus of activity.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 481.96 Tm (At the previous inspection, the standard of service was judged to be good 2 star. There )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 467.38 Tm (were five recommendations and no requirements made. Recommendations made were )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 452.8 Tm (in relation to storage of medication, completion of care plans regarding arrangements )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 438.22 Tm (to be made in the event of terminal illness, staffing levels to be kept under review )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 423.64 Tm (according to the number of people using the service, the kitchen door to be kept closed )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 409.06 Tm (at all times and the hot water urn used for making drinks should be re sited. The )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 394.48 Tm (registered care manager has subsequently assured us that these have all been met. )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 379.9 Tm (These recommendations will be monitored at the next inspection.)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 343.25 m 565.6 343.25 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 333.63 m 567.8 333.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 352.88 m 567.8 352.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 333.63 m 567.8 333.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 252.48 m 567.8 252.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 353.96 m 30.07 251.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 353.96 m 566.72 251.4 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 339.69 Tm (What are we going to do as a result of this annual service review?)Tj ET /F2 12 Tf BT 1 0 0 1 35.45 317.44 Tm (We believe that the quality of this service has been maintained since the previous )Tj ET /F2 12 Tf BT 1 0 0 1 35.45 302.86 Tm (inspection. We plan to do a Key Inspection by June 2010 to review our assessment of )Tj ET /F2 12 Tf BT 1 0 0 1 35.45 288.28 Tm (the agency.)Tj ET /F2 12 Tf BT 1 0 0 1 35.45 273.7 Tm (However, we can inspect the service at any time if we have concerns about the quality )Tj ET /F2 12 Tf BT 1 0 0 1 35.45 259.12 Tm (of the service, or the safety of the people using the service.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 238.17 Tm (�)Tj ET endstream endobj 16 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 17 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm (�)Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F3 14 Tf BT 1 0 0 1 28.35 778.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 28.35 757.22 m 223.34 757.22 l S 0.001 w 1 1 1 RG 20.58 w 225.59 757.22 m 565 757.22 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 734.39 m 223.34 734.39 l S 0.001 w 1 1 1 RG 20.58 w 225.59 734.39 m 565 734.39 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 711.56 m 223.34 711.56 l S 0.001 w 1 1 1 RG 20.58 w 225.59 711.56 m 565 711.56 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 688.73 m 223.34 688.73 l S 0.001 w 1 1 1 RG 20.58 w 225.59 688.73 m 565 688.73 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 745.8 m 567.2 745.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 722.97 m 567.2 722.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 700.14 m 567.2 700.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 768.63 m 567.2 768.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 745.8 m 567.2 745.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 722.97 m 567.2 722.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 700.14 m 567.2 700.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 677.31 m 567.2 677.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 769.71 m 27.22 676.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 224.46 769.71 m 224.46 676.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.13 769.71 m 566.13 676.23 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 752.45 Tm (Document Purpose:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 752.45 Tm (Annual service review)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 729.62 Tm (Author:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 729.62 Tm (CQC)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 706.79 Tm (Audience:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 706.79 Tm (General Public)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 683.96 Tm (Further copies from:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 683.96 Tm (0870 240 7535 \(national contact centre\))Tj ET 0.95294 0.95294 0.95294 RG 35.16 w 31.2 650.24 m 566.76 650.24 l S 0.001 w /F2 12 Tf BT 1 0 0 1 34.05 652.76 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 638.18 Tm (The content of which can be found on our website.)Tj ET 24.9 w 31.2 612.97 m 566.76 612.97 l S 0.001 w /F3 14 Tf BT 1 0 0 1 35.3 607.41 Tm (+HOSOLQH)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 585.96 Tm (Telephone:)Tj ET 0.95294 0.95294 0.95294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 95.88 585.96 Tm ( 03000 616161)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 565.97 Tm (Email:)Tj ET 0.95294 0.95294 0.95294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 66.84 565.97 Tm ( enquiries@cqc.org.uk)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 545.97 Tm (Web:)Tj ET 0.95294 0.95294 0.95294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 64.51 545.97 Tm (www.cqc.org.uk)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 525.97 Tm (�)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 505.98 Tm (We want people to be able to access this information. If you would like a copy of the )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 488.48 Tm (findings in a different format or language please contact our helpline or go to our )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 470.99 Tm (website.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 430.99 Tm (Copyright � \(2009\) Care Quality Commission \(CQC\). This publication may be )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 413.5 Tm (reproduced in whole or in part, free of charge, in any format or medium provided that it )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 396 Tm (is not used for commercial gain. This consent is subject to the material being )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 378.51 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 361.01 Tm (misleading context. The material should be acknowledged as CQC copyright, with the )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 343.52 Tm (title and date of publication of the document specified.)Tj ET endstream endobj 18 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 19 0 obj <>stream %!PS-AdobeFont-1.0: TimesNewRomanPSMT Typeface � The Monotype Corporation plc. Data � The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:48:26 2008 % Converted from TrueType font 'TIMES.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.76) readonly def /Notice (Typeface � The Monotype Corporation plc. Data � The Monotype Corporation plc/Type Solutions Inc. 1990-1992. 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C <�RG<29Ap@AC6/?o����� /?o����� 7���� 9999P���KKTB�KKSB� 2+K�dRB�����KRX��Y�KTX���Y�KSX���Y++++st+stst�E�Eha�#Ds�E�Eha�#D�E�Eha�#D�Eh�#D+s+++++++++++++st++++++ssssssss+ss+s+++++st++++u++++++++++++++++++++t+st+sst+st+t+ss++st+s+++ss+++s++++s+++++++++++sttu++++++++++++++++++++++++++s+++++�qEh�q#Dstu++++ endstream endobj 22 0 obj<> endobj 23 0 obj<>/Subtype/CIDFontType2/Type/Font/W [3[312]]/CIDToGIDMap/Identity/DW 1000>> endobj 24 0 obj <>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0003><0003> endcodespacerange 1 beginbfrange <0003><0003><00a0> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 5 0 obj<> endobj 25 0 obj <>stream %!PS-AdobeFont-1.0: Verdana Typeface and data � 1996 Microsoft Corporation. All Rights Reserved %%CreationDate: Thu Oct 09 15:25:10 2008 % Converted from TrueType font 'VERDANA.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.35) readonly def /Notice (Typeface and data � 1996 Microsoft Corporation. All Rights Reserved) readonly def /FullName (Verdana) readonly def /FamilyName (Verdana) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -88 def /UnderlineThickness 59 def end readonly def /FontName /Verdana def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-30 -207 1447 1000} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /middot put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute 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