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w 1 1 1 RG 20.58 w 355.5 479.3 m 565.9 479.3 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 456.46 m 353.25 456.46 l S 0.001 w 1 1 1 RG 20.58 w 355.5 456.46 m 565.9 456.46 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 490.71 m 568.1 490.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 467.88 m 568.1 467.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 513.54 m 568.1 513.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 490.71 m 568.1 490.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 467.88 m 568.1 467.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 445.05 m 568.1 445.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 514.62 m 30.07 443.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 514.62 m 354.37 443.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 514.62 m 567.02 443.97 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 497.36 Tm (Name of registered provider\(s\):)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 497.36 Tm (Restful Homes Group Ltd)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 474.52 Tm (Type of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 474.52 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 451.7 Tm (Number of places registered:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 451.7 Tm (148)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 432.75 Tm (�)Tj ET 0.95294 0.95294 0.95294 RG 66.24 w 32.32 389.3 m 564.47 389.3 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 401.85 m 567.8 401.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 379.02 m 567.8 379.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 424.67 m 567.8 424.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 401.85 m 567.8 401.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 379.02 m 567.8 379.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 356.18 m 567.8 356.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 425.75 m 30.07 355.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 402.92 m 298.32 355.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.52 380.09 m 432.52 355.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 425.75 m 566.72 355.11 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 408.49 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 385.66 Tm (Category\(ies\) :)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 385.66 Tm (Number of places \(if applicable\):)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 362.83 Tm (Under 65)Tj ET /F1 12 Tf BT 1 0 0 1 436.5 362.83 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 341.39 m 297.25 341.39 l S 0.001 w 20.58 w 299.5 341.39 m 429.25 341.39 l S 0.001 w 20.58 w 431.5 341.39 m 565.9 341.39 l S 0.001 w 35.16 w 31.2 311.27 m 297.25 311.27 l S 0.001 w 35.16 w 299.5 311.27 m 429.25 311.27 l S 0.001 w 35.16 w 431.5 311.27 m 565.9 311.27 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 329.98 m 568.1 329.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 352.81 m 568.1 352.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 329.98 m 568.1 329.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 292.57 m 568.1 292.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 353.89 m 30.07 291.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 353.89 m 298.37 291.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 353.89 m 430.37 291.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 353.89 m 567.02 291.49 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 336.63 Tm (dementia)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 336.63 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 336.63 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 313.8 Tm (old age, not falling within any other )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 299.21 Tm (category)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 313.8 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 313.8 Tm (0)Tj ET 0.95294 0.95294 0.95294 RG 109.98 w 32.32 214.96 m 564.77 214.96 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 249.37 m 567.8 249.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 226.54 m 568.1 226.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 272.2 m 567.8 272.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 249.37 m 568.1 249.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 226.54 m 568.1 226.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 159.96 m 568.1 159.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 273.27 m 30.07 158.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 273.27 m 566.72 158.89 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 256.01 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 233.18 Tm (The maximum number of service users to be accommodated is 148.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 210.35 Tm (The registered person may provide the following category/ies of service only: Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 195.77 Tm (home with nursing \(N\) to service users of the following gender: Either Whose primary )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 181.19 Tm (care needs on admission to the home are within the following categories: Dementia )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 166.61 Tm (\(DE\) Old age, not falling within any other category \(OP\).)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 145.18 m 315.25 145.18 l S 0.001 w 1 1 1 RG 20.58 w 317.5 145.18 m 346.55 145.18 l S 0.001 w 20.58 w 348.8 145.18 m 377.9 145.18 l S 0.001 w 20.58 w 380.15 145.18 m 409.2 145.18 l S 0.001 w 20.58 w 411.45 145.18 m 440.55 145.18 l S 0.001 w 20.58 w 442.8 145.18 m 471.9 145.18 l S 0.001 w 20.58 w 474.15 145.18 m 503.2 145.18 l S 0.001 w 20.58 w 505.45 145.18 m 534.55 145.18 l S 0.001 w 20.58 w 536.8 145.18 m 565.9 145.18 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 156.59 m 568.1 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 133.76 m 568.1 133.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 157.67 m 30.07 132.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 157.67 m 316.37 132.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 157.67 m 347.67 132.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 157.67 m 379.02 132.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 157.67 m 410.32 132.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 157.67 m 441.67 132.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 157.67 m 473.02 132.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 157.67 m 504.32 132.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 157.67 m 535.67 132.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 157.67 m 567.02 132.68 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 140.4 Tm (Date of last inspection)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 121.89 m 565.9 121.89 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 112.26 m 568.1 112.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 113.34 m 30.07 34.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 113.34 m 567.02 34.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 131.51 m 568.1 131.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 112.26 m 568.1 112.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 35.8 m 568.1 35.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 132.59 m 30.07 111.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 132.59 m 567.02 111.18 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 118.32 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 118.32 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 99.07 Tm (Milton Court Care Centre is located in a residential area close to the shops and )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 82.07 Tm (amenities of the Kingston Centre, with central Milton Keynes just 3 miles away. The )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 65.07 Tm (home is purpose built offering spacious accommodation for up to 148 residents in )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 48.08 Tm (single en-suite accommodation. The main building accommodates up to 135 people )Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 9 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (3)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 17 w 31.2 776.72 m 565.9 776.72 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 768.18 m 30.07 644.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 768.18 m 567.02 644.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.1 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 645.85 m 568.1 645.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 766.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 787.43 m 567.02 766.02 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 773.16 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 773.16 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 756.16 Tm (over four floors in single rooms with en-suite facilities. A lift is provided. Each floor has )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 739.16 Tm (its own communal lounges and dining rooms. There is a detached annex intended for )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 722.16 Tm (independent living with 13 en-suite rooms, each with a kitchenette. There is a garden )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 705.16 Tm (at the back of the home with a patio. The forecourt at the front of the building provides )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 688.16 Tm (extensive car parking. The fees for this home range from GBP 550.00 per week to GBP )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 671.16 Tm (1000.00 per week. Additional costs apply for chiropody, hairdressing and beauty )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 654.16 Tm (treatments, newspapers, magazines and toiletries.)Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 11 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (4)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 745.27 Tm (What we found:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 151.8 w 31.2 658.18 m 580.26 658.18 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 735.21 m 582.46 735.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 581.16 m 582.46 581.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 736.28 m 30.07 580.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 736.28 m 581.38 580.08 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 719.02 Tm (The reason for this inspection was to follow up on and to look at the issues raised in the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 704.44 Tm (annual service review dated 20th August 2009, in which we had some concerns in )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 689.86 Tm (relation to a number of safeguarding issues that were highlighted to us during that period )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 675.28 Tm (and how people using the service are adequately safeguarded from any harm and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 660.7 Tm (whether this is affecting outcomes for people living at the home.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 646.12 Tm (Any requirements within this report which show as outstanding, will be checked for )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 631.54 Tm (compliance at the next key inspection, since they were not looked as part of the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 616.96 Tm (safeguarding issues at this random inspection.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 602.38 Tm (Evidence from this visit acknowledges that steps have been taken to ensure that people )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 587.8 Tm (using the service are adequately safeguarded from any harm.)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 560.84 Tm (What the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 560.84 Tm (does well:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 508.22 w 31.2 296.66 m 580.26 296.66 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 551.9 m 582.46 551.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 41.42 m 582.46 41.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 552.97 m 30.07 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 552.97 m 581.38 40.35 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 535.71 Tm (There is a written complaints procedure, which is provided to all service users and is )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 521.13 Tm (made available in formats to suit the individual needs of those using the service. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 506.55 Tm (complaints procedure includes timescales and stages of the process. Complaints and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 491.97 Tm (concerns are taken seriously and are looked upon as an opportunity to improve and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 477.39 Tm (provide a better service. All complaints and concerns brought to the managements )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 462.81 Tm (attention are appropriately documented with details of any actions taken, allowing for a )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 448.23 Tm (clear audit trial.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 433.65 Tm (�)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 419.07 Tm (A robust recruitment procedure is undertaken, in which face to face interviews are )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 404.49 Tm (undertaken, references sought, and relevant CRB and POVA first checks are undertaken, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 389.91 Tm (however any references received on unheaded paper should be followed up for )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 375.33 Tm (verification to ensure their authenticity. The files evidenced that all newly recruited staff )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 360.75 Tm (are provided with an induction and shadow an experienced member of staff until both )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 346.17 Tm (parties feel confident. In situations where a full CRB disclosure has not been received and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 331.59 Tm (the service is still awaiting the receipt, a risk assessment is undertaken and the said )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 317.01 Tm (member of staff works alongside an experienced member of staff to ensure the health )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 302.43 Tm (and safety of those using the service, until the full disclosure is received. Training records )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 287.85 Tm (evidenced that staff are provided with safeguarding training to provide them with the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 273.27 Tm (skills and knowledge should the need arise. The registered manager informed us that she )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 258.69 Tm (has undertaken a two day safeguarding training course with the local council, which )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 244.11 Tm (covered investigation awareness and that she is the nominated safeguarding lead for the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 229.53 Tm (home. Further training has been provided to staff in relation to the mental capacity act )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 214.95 Tm (and the deprivation of liberty safeguards \(DOLS\) and some DOLS referrals have been )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 200.37 Tm (made to the local authority for which we saw appropriate documentation held in the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 185.79 Tm (particular service users' files.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 171.21 Tm (�)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 156.63 Tm (We chose to casetrack the service users for whom safeguarding referrals had been made, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 142.05 Tm (all of which had been investigated appropriately following the local inter agency policy )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 127.47 Tm (and procedures. We saw evidence within these service user files, that where people are )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 112.89 Tm (at risk appropriate risk assessments had been put in place and appropriate monitoring of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 98.31 Tm (behaviour was being undertaken and thoroughly documented. Likewise, we noted that )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 83.73 Tm (appropriate accident/incident forms are completed where any incidents arise. Evidence )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 69.15 Tm (within the service user files highlighted that the service work well in partnership with )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 54.57 Tm (other health care specialists to ensure that appropriate reviews are undertaken and to )Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 13 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 309.18 w 31.2 630.64 m 580.26 630.64 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 474.92 m 582.46 474.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 473.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 473.84 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm (ensure people's health and social care needs are met appropriately. The service notifies )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm (the commission of any incidences that could place service users at risk of harm and keeps )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 746.26 Tm (us informed of any resulting investigations and the outcomes. The service have a copy of )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 731.67 Tm (the Safeguarding Vulnerable Adults Multi Agency Policy and Procedure, which all staff )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 717.09 Tm (have been provided with their own personal copy and a copy of the local authorities )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 702.52 Tm (publication entitled 'Sexual and Personal Relationships between people who use In-house )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 687.93 Tm (or purchased care services' has been sought following the recent safeguarding incidences, )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 673.35 Tm (which is kept in the office for staff to access. We discussed advocacy input within the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 658.78 Tm (home and the manager tells us that if a person were to require the services of an )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 644.2 Tm (advocate, access to such a service would be sought. Various leaflets were on view in the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 629.61 Tm (home's foyer for service users and their family members and visitors to provide them )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 615.03 Tm (with details on various organisations that they can contact should they require.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 600.46 Tm (�)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 585.88 Tm (As part of this visit, we spoke to people using the service and all those spoken to found )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 571.29 Tm (the manager and staff approachable and informed us that they would use the complaints )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 556.72 Tm (procedure should the need arise. All those spoken to said they would approach either the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 542.14 Tm (manager or a member of staff if they were not happy. A relative of a service user, who )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 527.55 Tm (was visiting at the time, also informed us 'I am happy with the care and would approach )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 512.97 Tm (the manager if I had any concerns'. All those spoken to during this visit informed us that )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 498.39 Tm (they felt safe in the home.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 483.82 Tm (�)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 456.85 Tm (What they could do better:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 78.9 w 31.2 406.21 m 580.26 406.21 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 446.79 m 582.46 446.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 365.64 m 582.46 365.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 447.86 m 30.07 364.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 447.86 m 581.38 364.56 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 430.6 Tm (The service must ensure to verify any references received on unheaded paper to ensure )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 416.02 Tm (their authenticity.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 401.44 Tm (�)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 386.86 Tm (The registered persons must ensure that staff files contain a recent photograph since )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 372.28 Tm (photocopies of staff members passport photographs are not recent enough.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 347.33 Tm (If you want to know what action the person responsible for this care home)Tj ET /F1 12 Tf BT 1 0 0 1 483.55 347.33 Tm (is taking )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 331.33 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 16 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 36.25 w 29.47 752.7 m 564.97 752.7 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 773.08 m 568.3 773.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 734.58 m 568.3 734.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 774.15 m 27.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 754.9 m 423.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 754.9 m 468.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 754.9 m 495.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 754.9 m 540.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 774.15 m 567.22 733.5 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 33.75 759.89 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F1 12 Tf BT 1 0 0 1 429.75 740.64 Tm (Yes)Tj ET /F2 12 Tf BT 1 0 0 1 476.37 742.58 Tm (5)Tj ET /F1 12 Tf BT 1 0 0 1 501.75 740.64 Tm (No)Tj ET /F2 12 Tf BT 1 0 0 1 546.75 742.58 Tm (�)Tj ET 0.95294 0.95294 0.95294 RG 433.74 w 32.32 461.08 m 564.97 461.08 l S 0.001 w 1 1 1 RG 329.76 w 31.2 410.21 m 91.05 410.21 l S 0.001 w 329.76 w 93.3 410.21 m 197.4 410.21 l S 0.001 w 329.76 w 199.65 410.21 m 289.45 410.21 l S 0.001 w 329.76 w 291.7 410.21 m 473.8 410.21 l S 0.001 w 329.76 w 476.05 410.21 m 566.1 410.21 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 577.3 m 30.07 243.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 577.3 m 567.22 243.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.77 m 568.4 608.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.22 m 568.3 576.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 577.3 m 92.17 243.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 577.3 m 198.52 243.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 577.3 m 290.57 243.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 577.3 m 474.92 243.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 680.2 m 568.4 680.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.77 m 568.4 608.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.22 m 568.4 576.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 244.21 m 568.3 244.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 681.28 m 30.07 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 609.85 m 92.12 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 609.85 m 198.52 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 609.85 m 290.62 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 609.85 m 475.02 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 681.28 m 567.32 575.14 l S 0.001 w [] 0 d /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 662.99 Tm (Outstanding statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 644.58 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 629.99 Tm (been met.)Tj ET /F1 12 Tf BT 1 0 0 1 95.57 629.99 Tm (� )Tj ET /F1 12 Tf BT 1 0 0 1 104.02 629.99 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 615.41 Tm (Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 96.58 615.41 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 597.59 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 594.59 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 594.59 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 594.59 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 594.59 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 582.45 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 560.03 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 560.03 Tm (8)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 560.03 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 560.03 Tm (The registered manager )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 545.46 Tm (must ensure that people who )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 530.88 Tm (use the service, are moved )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 516.29 Tm (and transferred safely by )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 501.71 Tm (staff, who adhere to the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 487.14 Tm (individuals movement and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 472.55 Tm (handling assessment and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 457.98 Tm (current movement and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 443.39 Tm (handling techniques. The )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 428.82 Tm (registered manager must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 414.23 Tm (assess staff's competence )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 399.65 Tm (following training to ensure )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 385.08 Tm (they have fully understood )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 370.49 Tm (the training.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 355.92 Tm (�)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 341.33 Tm (This will ensure that both )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 326.76 Tm (staff and service users are )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 312.17 Tm (protected from injury and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 297.6 Tm (harm through poor )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 283.02 Tm (movement and handling )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 268.43 Tm (techniques being used.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 250.85 Tm (�)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 560.03 Tm (16/05/2008)Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 18 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 770.27 Tm (Requirements and recommendations from this inspection:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 754.85 Tm (�)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 108.12 w 32.32 692.47 m 564.97 692.47 l S 0.001 w 1 1 1 RG 20.58 w 31.2 649.83 m 91.05 649.83 l S 0.001 w 20.58 w 93.3 649.83 m 197.4 649.83 l S 0.001 w 20.58 w 199.65 649.83 m 289.45 649.83 l S 0.001 w 20.58 w 291.7 649.83 m 473.8 649.83 l S 0.001 w 20.58 w 476.05 649.83 m 566.1 649.83 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 662.32 m 30.07 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 662.32 m 567.22 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.3 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 662.32 m 92.17 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 662.32 m 198.52 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 662.32 m 290.57 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 662.32 m 474.92 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 748.78 m 568.4 748.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.4 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 638.41 m 568.3 638.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 749.86 m 30.07 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 694.87 m 92.12 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 694.87 m 198.52 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 694.87 m 290.62 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 694.87 m 475.02 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 749.86 m 567.32 660.17 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 732.6 Tm (Immediate requirements:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 715.02 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 700.44 Tm (The registered person had to meet these within 48 hours.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 682.62 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 679.62 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 679.62 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 679.62 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 679.62 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 667.47 Tm (action)Tj ET 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198.52 286.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 500.58 m 290.57 286.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 500.58 m 474.92 286.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 601.04 m 568.4 601.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 532.05 m 568.4 532.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 499.5 m 568.4 499.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 400.77 m 568.3 400.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 287.46 m 568.3 287.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 602.12 m 30.07 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 533.13 m 92.12 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 533.13 m 198.52 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 533.13 m 290.62 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 533.13 m 475.02 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 602.12 m 567.32 498.42 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 587.85 Tm (Statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 567.85 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 553.28 Tm (Standards Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 166.31 553.28 Tm (Regulations 2001 and the National Minimum Standards. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 538.7 Tm (registered person\(s\) must do this within the timescales we have set.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 520.88 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 517.88 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 517.88 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 517.88 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 517.88 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 505.73 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 483.32 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 483.32 Tm (29)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 483.32 Tm (19)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 483.32 Tm (The service must ensure to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 468.73 Tm (verify any references )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 454.15 Tm (received on unheaded paper.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 439.58 Tm (�)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 421.99 Tm (To ensure their authenticity.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 407.42 Tm (�)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 483.32 Tm 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Tel: 0870 600 5522. 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