- Care home
Derby House
Report from 2 October 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 10 October and 15 October 2024. The service is a residential care home providing support and rehabilitation to younger adults and adults of all ages living with nursing needs, physical disabilities, acquired brain injuries and sensory disabilities. Medicines were managed and stored safely. There were enough staff on duty to be able to support people safely. Staff had extensive. The service was clean, and purpose built to a high standard to ensure people’s physical needs were catered for. Incident and accidents were scrutinised and analysed to ensure any learning opportunities were highlighted. Staff worked with multi-disciplinary teams (MDT) to ensure people were supported throughout their rehabilitation journey. Risk assessments were reviewed and people were part of this process using their preferred communication method. Peoples physical and mental health was monitored by staff and other members of the MDT team within Derby House. People were asked for consent, and any decisions were clearly recorded. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships. People were involved in decisions about their care. The service provided information in format people could understand. People knew how to give feedback. The service worked to eliminate discrimination. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. People with protected characteristics felt supported. Managers worked with the local community. The provider clearly took time to listen to staff as well as the people who lived at Derby House.
People's experience of this service
People told us they felt safe and well cared for at Derby House. People felt they were fully involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals. Some comments included “I feel safe here” and “I know I could tell the staff and they would listen to me.” “The staff are kind and they spoil me.” People described how staff treated them kindly and with respect and dignity. One person told us the staff supported them to put their make up on, as this was important to them. We also spoke to family members who told us their relatives were well cared for. One family member said, “Staff know what they are doing and [family member] gets really good care here.” Some people who could not verbally speak with us, were supported by staff to use other forms of communication, such as their phone, and one person used signs and facial expressions. People told us personal care was completed privately in their own bedrooms and ensuites. One person said, “Staff always ask me for my permission.” Someone else said, “Staff will explain to me what they are doing and why.” There were numerous therapy sessions available for people to help aid their rehabilitation. People told us this was done with them, by the in-house team at Derby House. One person told us how they were supported by the team over a period of months to get to a stage where they were now ready for discharge back home. They told us about their involvement in this and how staff “Always worked well together to support me and my rehabilitation.” There was plenty of therapeutic activities planned for people at the home, including the use of the hydro pool and gymnasium. People told us they were supported to use a ‘touch table’ to play games. One person said, “I am encouraged to be as independent as I can be.” People said they enjoyed the food one person said, “We get choice, I really love jam on toast.”