Derby House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. An external stakeholder told us “The team are certainly very professional in their approach. They are very patient focussed and support family, friends and carers as well.” One person told us “They always help me when I need it."

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People where asked when they arrived at the home whether they had any special preferences around their culture of beliefs.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. For example, 1 person required larger equipment due to their height. The provider purchased this for them so they did not have to wait, as this would impact their rehabilitation process.

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. One person did not feel comfortable being fed by staff. This person was encouraged to use a robotic feeding device which they could work themselves. Staff attended training about how to set this up for the person.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt valued. One staff member said, “I feel really lucky we can just ask for what we need for people and they get it. [Operations manager] just buys us what we need."