Derby House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. For example, weekly MDT meetings were well attended by the in-house professionals as well as the person themselves, and any changes to their support needs were discussed and then communicated to the wider staff team.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People were supported to access the amenities in their local community, and the provider worked closely with local charities and fund-raising campaigns to help them fund raise.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. We observed different information, such as the complaints procedure, was made available to people in formats they could understand.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. Everyone we spoke with told us they knew how to complain. One person said, “I’m always able to feedback what I think."

The service made sure that people could access the care, support and treatment they needed when they needed it. We saw numerous examples of people being supported quickly and referred in a timely manner when their support needs had changed. For example, 1 person required reviewing by the Speech and Language Team [SALT.] We saw this review took place within 24 hours and the person had a new care plan in place.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People told us they were involved in their care and rehabilitation journey, 1 person said, “I get everything I need here.” Staff told us “There is no waiting around or chasing things up, because the team are in house, we can make sure people are not pushed to the bottom of the list."

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Each person’s rehabilitation journey was unique. There was clear and appropriate discussions taking place every few months around people’s future plans.