The Care Quality Commission
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  • Homecare service

Archived: Bolsover (DCC Home Care Service)

Area Social Services Office, Oxcroft House, Oxcroft Lane, Chesterfield, Derbyshire, S44 6DJ (01629) 532001

Provided and run by:
Derbyshire County Council

Important: This service is now registered at a different address - see new profile

All Inspections

11 February 2014

During a routine inspection

We spoke with eighteen people who used the service and to four relatives of people. All of the people we spoke with gave us positive comments about the service. One said "They're brilliant. Can't fault them." Another said "Very satisfied. All of the girls are very good."

We asked if people knew how to complain. Most said that, although they had not had cause to, they knew how to raise a concern or complaint. One relative said "Sometimes, the times don't fit his condition." Another said "They listen if I need to complain." Most of the people we spoke with said that any concerns they had raised were dealt with quickly and to their satisfaction. One of the staff we spoke with said "We are proud that we are fast to respond to any complaint." One person told us the carers were "Brilliant. I enjoy the company."

We found systems were in place to ensure that learning from incidents / investigations took place and appropriate changes were implemented.

People's personal records including medical records were accurate and fit for purpose. The service maintains a written record of the care given to people. This document is scanned onto the electronic database monthly, or when the service stops for that person. Staff records and other records relevant to the management of the services were accurate and fit for purpose.

26 February 2013

During a routine inspection

We spoke to people who used the service and their relatives. The relative of one person told us that the office sent them information on when to expect carers and that they were nearly always on time. They also told us the same carers attended for most of the visits unless they were on holiday or on days off. Even when their regular carer was not available they tended to know who attended. Another person told us that they had just started receiving care and that so far a number of different carers had attended. But they told us that it was not a problem because they were all very nice. One relative told us that care staff treated them both with respect and always checked that the person was happy with what they were there to do and how they did it.

Another person told us they appreciated the small things carers did such as making sure they had a glass of water within reaching distance and their shawl was comfortable.

Another person told us they had used another service which they had stopped after a month because they were unhappy. They told us the current service was much better.

1 November 2011

During a routine inspection

As part of this inspection we spoke by telephone to 10 people who were supported by the Homecare Service. All of the people we spoke to expressed very positive relations with the staff who provided support and care, and good relations with the agency's office based coordinator and management staff. They told us that staff worked sensitively and carefully and that 'everything gets done properly', that 'they work in a proper way' and that 'they are a very good quality of worker and are very respectful of my privacy and dignity'. We were also told about the flexibility of the arrangements being made and how the agency was responsive to requests to change things. Staff told us that 're-ablement is about people doing more for themselves. Some staff have difficulty changing their approach though' and that 'flexibility and changes are routinely responded to, these are changes to help them'.

Patterns of care delivery worked well for the people being supported. A very small number commented on the high numbers of staff supporting them but not that this was a particular problem. Nobody expressed any concerns with the timekeeping aspects of the service.

People told us in general terms about their confidence in the agency's staff to work safely and the staff that we spoke to all told us that they had received proper training about abuse of vulnerable people and they demonstrated an understanding about their responsibilities to report any concerns.