- Care home
Westdale Residential Care Home
Report from 3 October 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 8 to 9 October 2024. The service is a residential care home; registered to support both younger and older adults. At the time of the assessment the service was only supporting older adults.The service had a good learning culture. People were protected and kept safe. Staff understood and managed risks. The facilities met the needs of people, were clean and well-maintained. There were enough staff and staff were suitably trained. Medicines were not always managed well, but the registered manager started to make improvements during the assessment process. People were involved in assessments of their needs. Care was based on latest evidence and good practice. People always had enough to eat and drink. Staff worked with other agencies to ensure people had good outcomes. Staff made sure people understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. They treated them as individuals and supported their preferences. For example, people had choices about how they would like to be woken up by staff. People had choice in their care and were encouraged to maintain relationships. Staff responded to people in a timely way. The service supported staff wellbeing. People were involved in decisions about their care. The service provided information people could understand. The service was easy to access and worked to eliminate discrimination. The service was exceptional at supporting members of the lesbian, gay, bisexual, transgender, queer (LGBT+) community. Leaders and staff had a shared vision and culture. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. The service was exceptional at promoting a diverse workforce where staff were treated equally. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.
People's experience of this service
People were overwhelmingly positive about the quality of their care. They felt safe and understood their rights. People said they received high quality care from knowledgeable staff. People felt staff treated them as individuals. We saw staff knew people well and paid attention to the detail of how people liked to be supported. One person said, “They know who I am and how I like to live my life. They help me be me.” People explained how staff treated them kindly and made sure any support was done sensitively, preserving their privacy and dignity. They explained that staff involved them with decisions about the care home. People felt able to complain and were confident action would be taken and improvements would be made. People knew staff and leaders well. They spoke highly of the consistency of the staff team and felt that turnover of staff was very low.