Westdale Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question outstanding. At this inspection the rating was good. This meant people felt well-supported, and treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Every person and relative we spoke to, were very positive about the kindness of staff. A relative told us, “I’ve noticed that they always talk directly to the person and not about them to the family; they don’t infantilise the people there, they respect them.”

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Every person, relative and professional that we contacted told us that staff were kind and the service supported people as individuals. One professional said, “We have always found the staff at Westdale to be very helpful, they are accommodating when we visit and have good knowledge of all the residents.” A relative told us, “They’re very kind and caring and take time to get to know the residents.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People living at the service were supported to use their own modes of transport or use the care home’s minibus. People and relatives spoke highly of the activities available. One relative said, “They’re very aware of people as individuals. No one is pressured. You can be involved in things if you want to be, or you can be on your own if you want to be. Everyone is allowed to be themselves.” Staff knew everyone’s preferred routines. For example, everyone’s preferred time and way to wake up, and these preferences were followed. For example, some people were woken up with a specific drink, other people preferred to be woken with their medicine. A relative told us, “The staff treat all the people living there as people and they’re very focussed on the individual person.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A relative told us, staff were quick to respond to a person who may need support when they got up from a seated position. We saw staff were aware of people’s immediate needs and worked to support people.

The service cared about and promoted the wellbeing of their staff. This supported and enabled staff to always deliver person-centred care. Staff had access to an anonymous phone line, which they could call for legal advice and talking therapies. Staff spoke highly of the support from the management of the care home.