The Care Quality Commission

Archived: Calcott Bungalow

Calcott Sturry, Canterbury, Kent, CT3 4NB (020) 8308 2900

Provided and run by:
Avenues South East

All Inspections

14 July 2011

During an inspection in response to concerns

Professionals, who had visited the home, including care managers, told us that they had concerns about the service. They were concerned about the use of restraint that was not agreed by them or by the person involved.

They told us that they were also concerned about the lack of documentation. For example, they said that daily reports were of poor quality and that they were not informed about some incidents.

They said that they were concerned about the practice of some staff.

They raised a safeguarding alert which meant that the safeguarding team from social services were investigating. Some staff members had been suspended. Professionals were concerned that having a reduced number of staff would mean that people could not get out as much.

One person who uses the service told us that they enjoyed going to a local farm. They were looking forward to going to the farm that day. They said that they had a friend whom they saw regularly.

28 February 2011

During a routine inspection

People said that they were treated with respect and that they received the personal and medical care they needed. They were satisfied with the vocational and social activities they could do. They liked their meals. People said that they felt safe. They were confident that any complaints would be acted upon and that they could have a say on improvements to the care and home.