17 September 2012
During a routine inspection
"My carers are very punctual and have never let me down. They provide a wonderful service in my opinion".
"I have had the same group of carers since the service commenced. They understand me so well and provide an excellent service".
"They adapt to my relatives needs so well. I have full confidence in them and know she is in safe hands".
"Very caring and competent staff. I can't fault them".
"I always feel they really care about me. I never feel they are just doing their job. I am so grateful for their support".
"The service runs very smoothly. Never had any issues with them from day one. Always respond positively to any requests for changes to my visits. They are all very polite and friendly".