Archived: Brockhurst Elderly Resource Centre

During this follow up visit in January 2014 we noted improvements had been made in both of these areas. We did not carry out detailed interviews with people who lived at this service as this was a follow up inspection to check the premises and records, but those we did speak with had no concerns about the cleaning arrangements. One person told us "The cleaners keep it nice. It's marvellous." Another said "I've been impressed from the start, I've noticed how clean everything is."

When we reviewed record keeping arrangements we found there had been improvements since the last inspection. We did not directly ask residents about record keeping arrangements. However, on those resident's records we checked, we noted that those who were able to, had signed their agreement so show they had been involved in drawing up their own care and support records.

We spoke to four people who lived at the home in some detail, and more briefly with five others during this visit. We were told the staff were very good and looked after people well. When asked if staff got people's agreement before they carried out tasks such as personal care, one person told us 'Yes. They are very good. I couldn't ask for anything better.' People confirmed they received the care they needed and felt safe living at this home. Comments included 'Yes, I do feel safe, I know everyone here.'

People told us the food was 'Pretty good.' We were told the home was kept clean and there were usually enough staff on duty to help people when they needed it. One person said 'Sometimes they are a little bit short and we have to wait a bit longer.'

Overall, people who lived at this home commented positively on the quality of the care and service received and comments on the quality ranged from 'Good' to 'Very good.'

There is now a new manager at Brockhurst, and some of the outstanding actions from the last inspection have been met. However, we noted that not all of the shortfalls identified had been fully met, and more work is needed in relation to hygiene and infection control, and record keeping.

People told us they felt safe living at Brockhurst, and said the quality of the care was good. They thought staff were well trained for the work they were doing. We were told people got the help they needed when they asked for it with one person adding 'Staff come when they are called, and do exactly what is asked.' People told us the home was kept clean and fresh.

However, during our inspection we noted that not all the compliance actions made at the last inspection had been met, and there is no registered manager at this service. In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.