10 October 2016
During a routine inspection
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People did not always have support from sufficient staff. People received medicines safely. People had their risks assessed and accidents and incidents were managed safely. People received support from safely recruited staff that understood how to keep people safe, and people told us they felt safe with the staff. People had support from staff that had the required skills to carry out their role People had their rights protected by staff that understood and could apply the principles of the mental capacity act. People had support from staff to make choices about their food and their needs and preferences were met. People were supported with their health conditions.
People told us they had good relationships with the staff that supported them and they received support from staff who protected their right to privacy and dignity. People told us they were able to make choices about their care, with support from staff where required, and they were supported to maintain their independence.
People did not always have their needs met at the time they needed preferred. People had their needs assessed and reviewed and staff understood their preferences. People understood how to make a complaint, and investigations were undertaken.
The registered manager had systems in place to check the quality of the service; however, where areas for improvement had been identified, action had not been taken at the time of our inspection. Staff were supported in their role and people felt managers were approachable.