The Care Quality Commission
  • Care Home
  • Care home

Archived: Ellen Court

Overall: Good read more about inspection ratings

2-3 Ellen Court, Wellington, Telford, Shropshire, TF1 1PJ (01952) 414040

Provided and run by:
GreenSquareAccord Limited

All Inspections

8 April 2015

During a routine inspection

The inspection was unannounced and took place on 8 April 2015. At the last inspection in October 2013, we found the provider was meeting the regulations we inspected.

Ellen Court provides care and accommodation for up to seven people with mental health conditions. There were four people living in the home on the day of the inspection and there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People at Ellen Court told us that they felt safe living there. Staff knew how to protect people from the risk of harm or potential abuse. There were enough staff to support people living at the home at the time of the inspection. People felt that staffing levels would need to be increased in order to support a more varied activities programme or if more people moved into the home.

Staff were provided with training which they felt reflected the needs of people they supported. People’s health care needs were assessed, and support planned and delivered to meet those needs. People had access to healthcare professionals that provided treatment, advice and guidance to support their health needs.

Staff were described as kind, caring and friendly. Staff had developed positive working relationships with the people they supported. People were supported to make their own choices and decisions and felt listened to and respected.

People were involved in the planning and reviewing their care and support. They told us they took part in some activities but felt more activities should be made available. We were told plans were being made to increase these. People were supported to maintain relationships with their family and friends if they desired and knew who to speak with if they had concerns about the service or the support they received.

People were aware of who the management were and felt they were approachable and listened to them. People’s views were sought about the quality of the service. Regular checks were carried out to monitor and improve the service that people received.

7 October 2013

During a routine inspection

People told us they were happy with the care and support that they received. Comments included, 'The staff are sound and really supportive. They help you make the right choices'. We saw that staff had professional and positive relationships with people. All the staff we spoke with told us they enjoyed their work and helping people to move on.

People appeared relaxed in the company of staff and were treated with respect and their independence was promoted. There was good rapport between staff and the people who used the service. We saw people being offered choice with regard to where and how they wanted to spend their time.

We found people's care was appropriately planned and staff were clear about people's needs and associated risks. Care plans were detailed and gave staff the information they needed to meet people's assessed needs.

We saw people were protected against the risks associated with unsafe use and management of medicines. We found the provider had an effective system for supporting people with the management of their medication.

Appropriate checks were carried out to ensure staff were safe to work with vulnerable people.

The provider had an effective system in place to monitor the quality of the service.

14 December 2012

During a routine inspection

The people we talked to told us the staff were knowledgeable about their needs.

We saw the service maintained up to date records of the care needs of each person so that those needs could be met in a planned way.

We saw medication records that could be used to establish if people were getting the right medication at the right times.

All of the information that was of a personal nature was seen to have been stored securely so that people's privacy was not compromised.

2 December 2011

During an inspection looking at part of the service

We visited to Ellen Court to see what changes and improvements had been made to the home since the time of our last visit.

We met with four people currently living at the home. Everyone spoke highly of the service provided and gave examples of the support and guidance that they received from the staff team. People told us that the aim of the home is for people to develop their independent living skills and everyone gave examples of how they do this.

People made decisions about how they lived their lives. Processes to support decision making were well recorded and staff told us that their role was to offer support and guidance. In conversations people told us that they valued this.

During our visit people were seen to be living their lives independently. People told us that they did their own cooking, although sometimes the home arranged activities where people made and shared a meal together as a group. People did their own shopping and staff offered support with budgeting as required.

Likewise most people managed their own medication. One person was being supported by staff and they clearly understood the reason for this and stated that they were soon to be managing their own with safeguards in place. People managed their own health care appointments and received support from health care professionals as required. All of these support mechanisms were clearly documented in care plans.

People told us that staff were polite and treated them with respect. Staff were seen to be respectful and courteous at the time of our visit. One person told us that they had approached the manager with suggestions for changes that would further empower people living at the home placing them at the centre of all processes and practices. These suggestions had been taken on board.

People were involved in developing their care plans and one person told us that they had requested amendments to their plan and these had been actioned. People felt in control of their care and support and their daily routines.

Staff told us that they felt well trained and supported to offer effective support to people. Staff said that they would be confident to recognise and report abuse and detailed training received in order for them to protect people's rights and wishes.