Tresillian Residential Home

Tresillian Residential Home (known as, Tresillian) is a residential care home providing personal care to six people at the time of the inspection. The service can support up to seven people. The service also had the capacity to offer short stays to people. This was on a separate floor to the people who lived in the service permanently.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

People were supported to be independent and have control over their own lives. People made choices and took part in meaningful activities which were part of their planned care and support. Staff were supporting them to identify aspirations and goals.

People had a choice about their living environment and were able to personalise their rooms.

People played an active role in maintaining their own health and wellbeing. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

People received kind care from staff who protected and respected their privacy and dignity and understood their individual needs.

People enjoyed undertaking activities and pursued interests that were tailored to them. They were given the opportunity by staff to actively engage and try new activities. People were able to communicate with staff and understand information given to them as staff understood their individual communication needs.

The service had enough appropriately skilled staff to meet people’s needs and keep them safe.

Right Culture:

People received good quality care, support and treatment from trained staff. External professionals were engaged to enhance the quality of the service where possible.

People and those important to them, were actively involved in planning their care. Staff placed people’s wishes, needs and rights at the heart of everything they did. People’s quality of life was enhanced by the culture of improvement and inclusivity within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 26 October 2017. It was the first inspection since the provider registered with us to run the service on 24 March 2021

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.