12 May 2021
During an inspection looking at part of the service
Cherish UK is a domiciliary care agency situated on Amy Johnson Way business park in Blackpool. The agency covers a wide range of dependency needs including adults and children, people with a learning disability, people with mental health support needs and younger adults with a physical disability.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted.
Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. We visited three people who were able to access health and social care community based facilities. With help from staff, they maintained contact with and visited their loved ones. Staff had good knowledge of people's personalities and abilities. Staff were aware of people's likes, wishes and wants and this was reflected in their home environments. We observed people were confident in sharing their views and opinions with staff.
Safe recruitment practices were consistently documented. Safeguarding procedures were in place to protect people from the risk of abuse by staff who understood and were trained on how to recognise and respond to concerns. Infection control systems and audits continued to ensure a clean environment for people. Staff had access to suitable amounts of appropriate personal protective equipment to minimise the spread of infection. Not all staff were participating in regular testing for the COVID-19 virus.
The management team were clear about their roles and responsibilities. They worked in partnership with a variety of agencies to ensure people's health and social needs were met. They provided additional support to promote people’s physical and mental health. The registered manager used a variety of methods to assess and monitor the quality of the service. This ensured the service continued to be monitored and improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 12 October 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.