Optical Express - London (Shaftesbury Avenue) Clinic

Updated 7 November 2022

Optical Express – London (Shaftesbury Avenue) Clinic is operated by Optical Express Limited. Facilities at the location include one laser treatment room, one surgeon’s examination room, one discharge room and one screening room. The service provides laser correction procedures using class 4 and class 3b lasers carried out by ophthalmologists.

There were no permanent surgical staff based at the clinic. The laser eye surgery takes place on limited number of days every month by the surgical team and they were supported by the regional surgery team, who also work at other locations across London and South East region.

There is an optometrist and other sales staff on site every day who provide advice to patients about any suitable treatment for their eye condition and also assess patients for any potential laser eye surgery, if appropriate. There is also an optometric service which falls outside the scope of the Care Quality Commission registration.

The clinic is registered to provide the regulated activities of:

• Surgical procedures

• Treatment of disease, disorder or injury

• Diagnostics and screening

The service has a Registered Manager in post. The service was previously inspected in 2017 but was not rated because we did not have the legal duty to rate the service at that time.

Updated 7 November 2022

We had not previously rated this location. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. All staff were committed to improving services continually.

Updated 7 November 2022

We have not previously inspected and rated the service. We rated it as good. See the overall summary above for details