Archived: Mossdale Residence

Mossdale Residence is a care home which provides both nursing and personal care for adults, including people who may be living with dementia. It is registered to support up to 80 people. At the time of our inspection 29 people were using the service. The care home is in a new building with several large and smaller communal areas and outside spaces for people to use.

People’s experience of using this service and what we found

People were safe. Risks to people’s health, safety and wellbeing were managed by staff with the relevant skills and knowledge to meet their needs. Any accidents or incidents were appropriately responded to and were monitored and learned from to reduce the risk of them happening again.

Suitable staff were employed, and staffing levels met people’s needs. People’s medicines were administered as prescribed. The service was clean and staff appropriately used personal protective equipment (PPE).

People were supported by kind and caring staff who were attentive to people and their needs. People had choice and control regarding their care and were enabled to follow their own routines. People’s privacy and dignity was maintained, and people’s independence was promoted.

Staff were knowledgeable about people’s needs and supported people to access healthcare services when required. People had a varied diet and meals were served in line with people’s personal preferences and dietary requirements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy with the care provided and the provider’s quality assurance systems helped to ensure this. The management team promoted a positive culture through appropriate support for their staff.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 December 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.