We carried out a review of the data available to us about Helping Hands Southend on Sea on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Southend on Sea, you can give feedback on this service.
Helping Hands Southend on Sea is a domiciliary care agency providing personal care to people living in their own homes. At the time of inspection, 19 people were using the service, of which 10 people were receiving the regulated activity of ‘Personal Care’.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Suitable arrangements were in place to protect people from abuse and avoidable harm. Staff understood how to raise concerns and knew what to do to safeguard people. Risks to people’s safety and wellbeing were assessed and followed by staff. Recruitment procedures were safe, and calls were monitored to ensure people using the service received support in line with their care needs. Suitable arrangements were in place to ensure people received their medication. People were protected by staff’s prevention and control of infection practices. Lessons were being learned and improvements made when things went wrong.
Suitable arrangements were in place to ensure staff were appropriately trained and newly appointed staff received an induction, including shadowing experienced staff. Staff felt valued and supported and received supervision. Appropriate arrangements were in place to ensure people received enough food and drink to meet their needs. People received ongoing healthcare support as needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and those acting on their behalf told us their care needs were met and they were treated with care and kindness. Staff had a good rapport and relationship with the people they supported.
People’s care and support needs were documented, and staff had a good understanding and knowledge of these and the care to be delivered. People were confident any concerns raised would be listened to and acted upon. People told us the service was well-led and managed. Quality assurance arrangements enabled the provider to monitor the quality of the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in January 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.