1 July 2015
During a routine inspection
This inspection took place on 1 July 2015 and was announced. Malvern Gate registered with the Care Quality Commission in October 2013 and this was the provider’s first inspection. Malvern Gate offers personal care for people who live in their own homes who have a learning disability. There was one person who received personal care on the day of our inspection.
There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected from harm as staff knew how to protect them from abuse. People told us that staff supported them when they required it and felt happy with the support they received.
People’s independence with medicines was encouraged in a way that kept people safe.
Care and support was provided to people with their consent. Staff understood and recognised the importance of this. We found people were supported to eat a healthy balanced diet and where concerns about a person’s diet were raised, actions had been taken to support the person. We found that people had access to external healthcare professionals, and staff knew how to contact their doctor should they require them.
We saw that people were involved in the planning around their care. People’s views and decisions they had made about their care were listened and acted upon.
People told us that staff treated them kindly, with dignity and their privacy was respected. People were able to determine who came into their home and when. We found that staff respected people’s choice to do this.
We found that people knew how to complain and felt comfortable to do this should they felt needed to. Where the provider had received complaints, these had been responded to. Learning had been taken from complaints received and actions were put into place to address these.
The provider demonstrated clear leadership. Staff were supported to carry out their roles and responsibilities effectively, which meant that people received care and support in-line with their needs and wishes.