We carried out a review of the data available to us about Our Place on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Our Place, you can give feedback on this service.
Our Place is a residential care home situated in Sale, Greater Manchester. It was previously known as Kara House under its registration with a different provider. It provides accommodation and personal care for up to 39 people. There were 28 people living at the home when we inspected. At the time of our inspection some people has been moved temporarily from another residential care home to live at Our Place, while their own care home was renovated.
People’s experience of using this service and what we found
People received safe care and support and they told us they felt safe living at Our Place. Staff understood safeguarding procedures and were confident in reporting any concerns. Risks to people's health and safety had been assessed and were well managed. There were sufficient numbers of staff on duty to provide care promptly. The necessary employment checks had been completed, to ensure new staff were suitable to work with vulnerable people. Apart from a few minor issues, which were dealt with promptly, we found medicines were managed safely. The building was undergoing redecoration and renovation to improve the facilities and environment for people living there. Infection control measures were in place. However, we noticed several staff not wearing their face masks correctly. The registered manager assured us they would remind staff to follow correct guidance around the correct use of personal protective equipment (PPE) in future.
People's care needs were assessed before they went to live at the home, and the information was used to develop person-centred risk assessments and care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had completed a range of training, and all staff received regular supervision. People were supported to eat and drink enough and special diets were catered for. The service had good relationships with local health services and referred people when appropriate.
Staff provided support in a kind and caring manner. People told us they were happy living at ‘Our Place’. A range of activities was available for people to take part in.
The service was well managed. Staff were positive about the leadership of the service and praised the management team. The registered manager completed a range of checks and audits of the service to ensure any issues were identified quickly, and actions were taken to put things right. Accidents, incidents and complaints were investigated fully, and any lessons learnt were shared with staff to minimise the risk of reoccurrence.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 11 February 2021 and this is the first inspection. The last rating for the service (under the name of Kara House) while registered with a previous provider was Good, published on 28 August 2018.
Why we inspected
We completed a comprehensive inspection as the provider for this service has changed. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.