29 March 2023
During a routine inspection
Anrapheal Care Agency is a domiciliary care agency. It provides personal care for people living in their own homes. It provides a service to older adults, people with learning disabilities and people with physical disabilities. At the time of our inspection 1 person was using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Right support: Model of care and setting maximises people’s choices, control and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture as it is registered as a specialist service for this population group.
Right care: Care is person-centred and promotes people’s dignity, privacy and human rights.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The provider completed checks to ensure suitable staff were employed at the service. Checks included suitable conduct in previous social care employment, relevant experience and workers right to reside or work in the UK.
The provider had a range of quality assurance audits and checks in place to monitor how care was being provided. Staff said they received unannounced spot checks every two weeks.
New care workers received an induction at the beginning of their employment and were given training to ensure they had the appropriate skills to deliver the suitable care.
Processes were in place to ensure the safe management of medicines. Risk assessments were in place to guide staff on how to care for people safely. There were systems in place for reporting incidents if required. Preventative measures and lessons learned were suitably documented.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was inspected on 31 May 2022. There was insufficient evidence to provide an overall rating for the service at this inspection (inspection report published 15 July 2022)
Why we inspected
The inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.