DaVita (UK) Ltd - Farnborough

Updated 31 October 2022

Renal Services (UK) Ltd – Farnborough is a satellite site dialysis clinic that runs for the patients of an NHS foundation trust. The clinic is not listed on the provider’s public web site as the services are not available to the general public without a referral from the NHS foundation trust. The dialysis unit has 26 dialysis bays which includes four isolation bays. The unit recruits 17 members of staff and is a nurse led clinic.

Renal Services is a leading independent dialysis service provider that is part of an international provider called DaVita International Group Company. Renal services operate 24 dialysis clinics which includes satellite sites across the United Kingdom. The provider works with the National Health Service providing support to their patients.

Updated 31 October 2022

We have not rated this service before. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 31 October 2022