Private Ultrasound Scan

We have not previously rated this location. We rated it as requires improvement because:

• The service did not always control infection risk well. The service did not have systems or processes to identify how well they prevented infections. They did not complete audits on infection prevention and control or hand hygiene.
• Staff did not complete and update risk assessments for each patient, and therefore did not always remove or minimise risks. Staff did not always keep detailed records of patients’ care and treatment.
• The service did not provide translation services. Although staff could speak some of the languages specific to the ethnic population in the area, they relied on relatives for other languages.
• Leaders did not always use systems to identify and escalate relevant risks. Governance processes were not always effective and we did not identify processes to review policies in line with the latest national guidance or best practice.

However:

• Staff treated patients with compassion and kindness, respected their privacy and dignity and took account of their individual needs. They provided emotional support to patients and families.
• The service planned care to meet the needs of local people and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders used reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services.