Fosse Healthcare - Nottingham

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected. People’s needs, views, wishes and comfort were a priority, and staff were alert to people’s needs and took time to observe, communicate and engage people in discussions about their immediate needs. Staff were compassionate and recognised when people needed urgent help or support and approached the right people in a timely way to facilitate this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were treated as individuals, that care staff were respectful and new carers introduced themselves to people. People said staff were friendly and that they were treated as individuals, for example, using their preferred name. People talked with us about staff chatting to them and “getting to know them”.

Staff talked with us about the importance of treating people with care, compassion and as an individual. They told us about talking to people about food choices, clothes, what tasks they would like to do themselves. One staff member talked about enjoying this part of their job, “I enjoy providing one to one care and the bond you share with service users.” Another staff member talked about the importance of people being treated as individuals and about getting to know people she cared for, “You bond with people, it’s like you’re their family.”

Staff followed guidance provided in care plans which we reviewed and saw contained detailed information which was specific to the person. This meant people were treated as individuals as staff had guidance on how to do this.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us the management team were supportive and available and gave examples of how they were flexible with staff and accommodated childcare and family life to support their wellbeing. One staff member gave an example of how the management team had supported them to feel more confident in their role. They said, “I was able to request for more training until I felt confident enough to carry out the role by myself”. Staff told us they were happy and enjoyed working for the provider which had supported staff retention.

We saw that staff were provided with regular supervision meetings which was an opportunity for them to discuss how they were, any support they needed, and career development. The provider had appropriate policies in place including lone working policy and flexible working policy which supported staff who may need specific working arrangements to support their wellbeing, work and homelife balance. Staff had access to an Employee Assistance Programme and management support which included an out of hours on call which staff reported was supportive.