This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
Dr Oscar Duke Ltd. provides an independent doctor service based near Sloane Square, Central London.
The service has a Registered Manager. A Registered Manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We carried out an announced comprehensive inspection at Dr Oscar Duke on 7 November 2022 as part of our inspection programme.
Our key findings were:
- People had comprehensive assessments of their needs, which included consideration of
clinical needs, mental health, physical health and wellbeing.
- There were clearly defined and embedded systems and processes to keep patients safe and safeguarded from abuse.
- The service was tailored to meet patients’ needs and delivered in a way to ensure flexibility, choice and continuity of care.
- We saw evidence of quality improvement activity. For example, a recent clinical audit had been undertaken and all relevant staff were involved. Opportunities to participate in peer review were also proactively pursued.
- Leadership and practice management arrangements drove the delivery of high-quality person-centred care.
The areas where the provider should make improvements are:
- Continue to liaise with its Landlord in respect of addressing identified risks associated with a bacterium called Legionella (which can proliferate in building water systems).
- Introduce a system of periodic checks to ensure that, as necessary, emergency equipment and medicines are functioning, available and in date.
- Ensure that non-clinical staff undertake sepsis awareness training.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services