We carried out a review of the data available to us about Helping Hands Nantwich on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Nantwich, you can give feedback on this service.
Helping Hands Nantwich is a domiciliary care agency. The service provides personal care to people living in their own houses and flats. It provides a service to adults some of whom have physical disabilities, mental health needs and are living with dementia. At the time of our inspection 11 were receiving support with personal care from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives were positive about the care and support they received. People told us they felt safe with staff and systems were in place to help safeguard people from risk of abuse.
The service continued to recruit staff and the provider had introduced a new strategy to support effective recruitment. Staff were recruited safely. There were enough staff to meet people’s care needs. People told us they were supported by familiar staff who usually arrived as expected. Staff were suitably trained and supervised.
People were complimentary about the way they were supported and told us they were treated with dignity and respect. People’s choices and wishes were taken into account.
Systems were in place to ensure people received their medicines safely. People were protected from the risk of infection.
Staff developed personalised support plans, following an assessment. People and their relatives were involved in this process Staff undertook risk assessments to ensure potential risks to people were identified and they received safe care. However, in some cases, risk assessments would benefit from further details about the nature of the risk and its management, to help further guide staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well-led. The registered manager since coming into post had focused on improving communication and was working through an action plan to help develop the service. They were responsive to any issues raised during the inspection and took immediate action to address these. Staff were supported, and effective systems were in place to monitor the quality of the service. The provider sought people’s feedback to help develop the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 14 January 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.