We carried out a review of the data available to us about Avocet House Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Avocet House Care Home, you can give feedback on this service.
Avocet House Care Home is a residential care home providing personal care for up to 66 people. The service provides support to people living with physical disabilities and conditions such as Dementia. At the time of our inspection there were 48 people using the service.
Avocet House Care Home is a purpose-built building supporting people across three floors. People have access to a shared garden room, hair salon, tearoom and cinema. Each person has their own bedroom and en-suite wet-room. Each floor has a communal dining room and lounge areas.
People’s experience of using this service and what we found
People told us they felt safe and enjoyed living at the service. Guidance was in place for staff to reduce risks and keep people as safe as possible. Staff understood how to protect people from the risk of abuse and had received safeguarding training. People received their medicines safely.
People were supported to eat and drink well. People were given a choice of meals and were supported to maintain their independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring and kind, and treated people with dignity and respect. People and relatives spoke highly of the positive attitude and care provided by staff. The activities provided by the service were greatly received and inclusive for all people living at the service.
Care plans were in place to support staff to provide personalised care. People’s communication needs were met. The provider actively sought the views of people and their relatives about the running of the service and dealt promptly with any concerns that people raised.
The service was well-led. The provider had robust systems and processes in place to maintain oversight . The service worked in partnership with other healthcare professionals and services to support people to achieve positive outcomes. Staff received opportunities to share their experience of the service during team meetings to help develop the service.
The provider and registered manager were responsive throughout the inspection and took robust action to ensure any issues were adequately addressed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 April 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.