We carried out a review of the data available to us about West Park Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about West Park Care, you can give feedback on this service.
West Park Care is a domiciliary care agency providing regulated activities to people living in their own homes. The service is registered to provide support to both younger and older people, some of whom may be living with dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 33 people who used the service, with 15 people requiring support with their personal care.
People’s experience of using this service and what we found
People who used the service gave positive feedback about continuity of staff and staff approach.
People received support to safely take their medicines and creams and staff competency was ensured. Risk assessments were completed for areas of identified risk.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had access to PPE and had completed infection prevention and control training to ensure they had the required skills and knowledge.
Staff completed mandatory training. We discussed with the provider about ensuring training was completed specific to people’s needs. People who used the service and their relatives told us staff were skilled and knowledgeable in their approach. Staff received ongoing support and spot checks were undertaken to ensure they adhered to safe working practices and provided good quality care.
We received very positive feedback about staff approach. Staff were kind, caring and compassionate towards people and promoted people’s dignity. The management team understood the importance of protecting people’s confidential information. People were involved in discussions about their support.
Care plans were in place and guided staff about the support people required. Staff were familiar with people, which enabled them to deliver person-centred support. People’s communication needs were assessed, and information was provided in an accessible format. The service had received positive feedback about the support provided to people at the end of their lives.
Staff felt supported in their role and able to ask for support or advice. The management team were keen to promote a high quality and professional service, a vision the staff team were engaged with. Systems and processes were in place to monitor the quality of the service and drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for the service at the previous premises was good, published on 15 February 2020.
Why we inspected
This inspection was prompted by a review of the information we held about this service
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.