The Care Quality Commission
  • Doctor
  • Independent doctor

Medical Prime

Overall: Good read more about inspection ratings

65 London Wall, London, EC2M 5TU (020) 3488 3307

Provided and run by:
Medical Prime Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Medical Prime on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Medical Prime, you can give feedback on this service.

16 February 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Medical Prime on 16 February 2022 as part of our inspection programme. This was the first CQC inspection of this location (although we inspected the service at a previous location in September 2019 and that was rated good overall and for all key questions).

Medical Prime is a private GP service in central London offering services for adults and children. The service is led by a female GP with a special interest in women’s health, and primarily provides menopause care and treatment. All services are private and subject to payment of fees, with no NHS services provided.

The lead GP is the sole Director of Medical Prime Ltd (the provider) and is the CQC registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service had clear systems to keep patients safe and safeguarded from abuse.
  • Staff had the information they needed to deliver safe care and treatment to patients.
  • Patients’ needs were assessed, and care was delivered, in line with current standards and evidence-based guidance.
  • Staff had the skills, knowledge and experience to carry out their roles.
  • The service treated patients with kindness, respect and compassion. Feedback from patients was overwhelmingly positive about the service.
  • The service organised and delivered services to meet patients’ needs.
  • Patients were able to access care and treatment from the service within an acceptable timescale for their needs.
  • There was a clear staff structure in place and staff felt supported by leaders.
  • The provider had a culture of high-quality sustainable care.
  • The service had a governance framework and had established processes for managing risks, issues and performance.
  • There were systems and processes for learning, continuous improvement and innovation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care