28 July 2023
During an inspection looking at part of the service
Our rating of this service improved. We rated it as requires improvement because:
- The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
- Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and the community to plan and manage services and all staff were committed to improving services continually.
However:
- The service policies were not always relevant for what the service was offering.
- The service recruitment process was not robust as staff files were not fully complete.
There were improved ratings in safe and well led from this inspection. We rated safe as good and well led as requires improvement. Aggregation with the key questions we did not inspect meant the service was rated as requires improvement overall.