• Dentist
  • Dentist

Dental Beauty Acton

191a High Street, London, W3 9DD (020) 8992 6681

Provided and run by:
Dental Beauty Acton

Important: The provider of this service changed - see old profile

Report from 15 August 2024 assessment

On this page

Caring

Regulations met

Updated 13 September 2024

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Kindness, compassion and dignity

Regulations met

We were provided with a patient survey. Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were kind and attentive, treated patients with respect and dignity. They said that staff were understanding and help put people at ease during their appointments. Patients said staff were professional, courteous, and considerate. Patients felt they were treated as individuals, and their personal and cultural needs were respected.

Staff were aware of their responsibility to respect people’s diversity and human rights. Staff were aware of the importance of privacy and confidentiality. Staff felt respected, valued and supported in their roles. Leaders described how they supported the wellbeing of staff.

The practice had installed closed-circuit television to improve security for patients and staff. Siting of CCTV cameras was appropriate and relevant signage was displayed. The practice had information governance arrangements and staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations (GDPR). We saw the general environment helped to protect patients’ privacy and dignity. The reception and patient waiting area were open plan in design. Patients who wished to discuss private or confidential matters could use the manager’s office. Staff treated patients with kindness, respect and compassion. We observed the receptionist was welcoming and helpful when dealing with patients in the practice and over the telephone.

Treating people as individuals

Regulations met

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

Independence, choice and control

Regulations met

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

Responding to people’s immediate needs

Regulations met

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

Workforce wellbeing and enablement

Regulations met

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.