About the service Cornellius Healthcare is a domiciliary care provider. It currently provides personal care to people
in their own homes. At the time of our inspection the service supported ten people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
There was a high level of satisfaction with the service. People and their relatives told us, “The service is very caring. [Staff] are genuine, [staff] take their time and are friendly.” Staff were also positive about the culture and ethos of the service. The registered manager led by example and staff reported a high level of job satisfaction.
Staff understood how to safeguard people and when to raise concerns. Staff were recruited safely. Risks associated with people’s care were assessed and monitored. Staff followed infection prevention and control guidance to minimise risks related to the spread of infection.
Assessments were person centred and care was responsive to people’s needs. There was an established staff team that was motivated and well trained to carry out their roles effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 January 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.