The Care Quality Commission
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Fawaz Homecare

Overall: Good read more about inspection ratings

Holdsworth House, 65-73 Staines Road, Hounslow, London, TW3 3HW 07429 205250

Provided and run by:
Fawaz Homecare Limited

All Inspections

During an assessment under our new approach

Fawaz Homecare Services is a domiciliary care agency providing personal care and support to people in their own homes. The agency is registered to provide care to children and adults including people with a learning disability, people with physical disabilities, people with mental health needs and older adults. At the time of the assessment, only 2 adults were using the service, and no one being supported had a learning disability. The assessment started on 11 July 2024 and ended on 15 July 2024. We conducted this assessment to follow up on concerns we identified at the last inspection. These included breaches of Regulations relating to safe care, person centred care and good governance. The last rating for this service was requires improvement (published 3 August 2022). At this assessment we found improvements had been made and the provider was no longer in breach of any regulations. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the inspection, the service did not support people with learning disabilities but they were able to demonstrate how they were meeting all the underpinning principles of right support, right care, right culture.

16 June 2022

During a routine inspection

About the service

Fawaz Homecare is a domiciliary care service providing personal care and support to people of all ages living in their own homes. At the time of our inspection there were two people using the service.

People’s experience of using this service and what we found

During the inspection we identified risk assessments and care plans did not always have relevant information to help mitigate risk and provide care workers with appropriate guidance. Additionally, care plans lacked background information such as people’s cultural and religious needs.

People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We found that the provider did not complete best interest decisions for people who did not have the mental capacity to consent to their care, and that relatives had signed consent forms without the legal authority to do so.

The provider had some quality monitoring process in place, but these had not always been effective as they had not enabled the provider to identify and address the issues we found during the inspection.

Safe recruitment practices were followed but not always recorded correctly, for example gaps in employment history. Staff received appropriate training to meet people’s care needs.

The provider had appropriate systems to help safeguard people from abuse, and relatives confirmed they felt care was provided in a safe and caring manner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 12 March 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement and Recommendations

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.

We have identified breaches in relation to safe care, consent to care, person centred care and good governance.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.