Adada Care Services(Cheshire)

Adada Care Services(Cheshire) is a domiciliary care service providing care and support to people living in their own homes. At the time of our inspection the service was providing personal care to 114 people.

People's experience of using this service and what we found

Adada Care Services (Cheshire) had an open and transparent culture resulting in an effectively organised, supportive and well-run service. The registered manager and nominated individual were clear about how the service should be provided and they led by example. Care workers who supported people and the office staff team were passionate and fully committed to delivering high quality person-centred care and support to people.

People's needs were comprehensively assessed before they start using the service, people and their relatives were fully involved in the assessment and care planning processes. Staff had established supportive relationships with people and knew them extremely well. Staff provided people with person-centred care. Staff supported people to access healthcare professionals when required and supported people to manage their medicines safely.

The provider was driven in supporting their staff and provided access to resources to benefit the health and wellbeing of employees. Care workers spoke very highly about working for the service. People told us their care workers were caring and kind. Care workers had a good understanding of how to support people in a way that promoted their privacy, dignity and independence.

The provider ensured people’s needs and choice were met and involved people in making decisions about their care. People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible and in their best interests.

People's care records were thorough, accurate and reflected people’s needs and how they were met. Staff went above and beyond to ensure people were safe.

The provider had systems in place to protect people from the risk of abuse and people told us they felt safe. Risk assessments were completed to help identify and minimise risks people faced. Infection control measures were safe. Steps were taken to learn lessons if things went wrong.

Mental Capacity Act

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service was registered with us 17 February 2021 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk