Restorehairclinics Limited

Updated 18 January 2023

Restorehairclinics Limited is operated by Restorehairclinics Limited. The service opened in February 2021. The service provides day case surgical hair transplant procedures to private patients over the age of 18 years. There are two methods of hair transplantation: follicular unit transplant and follicular unit extraction. The service provided follicular unit extraction. In follicular unit extraction (FUE), individual follicles are extracted and then implanted into small excisions in the patient’s scalp. All procedures were undertaken using local anaesthesia.

The clinic is registered to provide the following regulated activities:

• Surgical procedures

• Treatment of disease disorder and injury

There has been a registered manager in post since the clinic opened in 2021. The registered manager was also the doctor working at the clinic and owned the clinic. The service employed three hair technicians and one administrative staff. All the hair transplant treatment was carried out by the doctor.

We previously carried out a focused inspection of this service on 8 February 2022 but did not rate it at that time.

Updated 18 January 2023

We rated this service for the first time. We rated it as ​good​ because:

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept good care records. The service took actions and made improvement since last focused inspection in February 2022.

Staff provided good care and treatment and gave patients enough to eat and drink. The registered manager made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.

Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.

The service planned care to meet the needs of patients, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.

Leaders were visible and approachable in the service for patients and staff and supported staff to develop their skills. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities. The service engaged well with patients.

However,

The service did not use World Health Organisation (WHO) surgical safety checklist.

‘Sharps’ were disposed of in the incorrect bins.

The service did not have effective systems to store and check some medicines.

There was fine dust on the resuscitation trolley.

The provider did not keep any record of the follow up calls within patient’s notes.

The service did not use any formal pain scoring tool to assess pain, did not record pain in detail in patient’s record and did not audit pain.

The provider displayed incorrect information for staff as which organisation to contact in case of a sharp’s injury.

Updated 18 January 2023