We carried out a review of the data available to us about Arch Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Arch Healthcare Ltd, you can give feedback on this service.
Arch Healthcare Ltd is a domiciliary care agency providing personal care to people in their own homes. The service provides support to people with a learning disability and autistic people. At the time of our inspection there were 5 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The right staff were recruited to support people to stay safe and they had the skills, knowledge and competency to deliver effective care.
Right Care
People were very happy with their care and support. Relatives praised staff and were complimentary about the care provided. People were involved in developing their care and support plans. Arrangements for supporting people with their interests and social activities enabled people to live a fulfilling life and maximise their independence. The service involved people in a meaningful way. People were supported safely with their medicines and received appropriate support to make sure their health and nutritional needs were met.
Right Culture
People said the service was consistently well-led. The registered manager engaged with people who used the service, their relatives and staff. The service’s culture and values of providing high quality care was embedded in everything it did. Staff had a good understanding of care principles such as privacy, dignity and confidentiality. The service had received many compliments which evidenced staff and management worked effectively with other professionals and agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15th February 2021 and this is the first inspection. The last rating for the service at the previous premises was good, published on 11 September 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.