20 October 2023
During an inspection looking at part of the service
DCC Amber Valley Home Care is a domiciliary care service providing personal care The service is registered to provide support to older people, younger adults, people with a learning or physical disability, autistic people and people who have mental health needs. At the time of our inspection there were 39 people using the service.
People’s experience of the service and what we found:
At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Support
Risks to people and staff had been assessed and people's care plans were regularly reviewed and updated. Staff supported people to maintain their health and wellbeing by referring people to other professionals which supported their health and independence.
Right Care
People were supported as individuals, in line with their needs and preferences, people were involved with creating their care plans and their communication needs were considered and met. People using the service were given the opportunity to express their wishes for the care they would like to receive at the end of their life.
Right Culture
The service promoted a person-centred culture. The registered manager understood their responsibilities and had identified areas to improve the quality of the service through the audit systems in place. People's needs were assessed prior to them receiving care and support from the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Requires Improvement (published 21 January 2020).
Why we inspected
We undertook a focused inspection to review the key questions of responsive and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for DCC Amber Valley Home Care on our website at www.cqc.org.uk.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.