24 August 2023
During an inspection looking at part of the service
Ross Court Care Home is a care home providing accommodation and personal care to up to 42 people. The service supports older people including people who live with dementia. At the time of our inspection there were 23 people using the service.
People’s experience of using this service and what we found
People told us they felt safe living at Ross Court Care Home. Staff had received safeguarding training and were clear on how and when to raise concerns. Where appropriate, actions were taken to keep people safe. Staff contacted health professionals when people's health needs changed. Staff followed good infection control practices. A programme of refurbishment was taking place around the home. Safe staff recruitment systems were in place. There were enough staff to provide safe care.
People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible; the policies and systems in the service promoted this practice.
An activities team organised a rich programme, whereby different things to do for fun and interest were offered for those who wished to participate. People had opportunities to maintain and develop relationships with visitors to widen their social networks. There was a complaints procedure in place and people felt confident to raise any concerns either with staff or the registered manager if they needed to. People were supported at the end of their lives in ways which reflected their choices and wishes.
There was a positive person-centred culture at the service which ensured good outcomes for people. Governance systems and processes were in place to measure the quality of care and drive improvement. People, their relatives and staff were asked for feedback about the service in order to continuously develop and improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service was good (published 9 March 2022).
Why we inspected
We received concerns in relation to refurbishment of the service and its impact on people. As a result, we undertook a focused inspection to review the key questions of safe, responsive and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has not changed and remained good based on the findings of this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.