12 October 2016
During a routine inspection
This was the first inspection visit since the service registered with us in October 2014.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff knew how to raise any concerns to protect people from harm and people felt safe when they received support from the service. Risk assessments had been completed and provide guidance to reduce any risks and keep people safe. There was enough staff to enable people to receive a flexible approach to their care needs in promoting their independence. The service ensured there was a thorough recruitment check undertaken before staff commenced their employment. Medicine administration was provided when required to meet individual’s level of support.
Staff were trained to support people’s needs and had the opportunity to access specific training for their roles. Staff had received training in the mental capacity act and had an understanding of how to support people to make decisions. When required best interest decisions had been made with the relevant professional or relatives involvement. People were encouraged to maintain their independence with meal preparation, when the staff supported hem they ensured they had a choice available. People were supported to maintain their health and wellbeing with ongoing healthcare.
People had established caring relationships with the staff within the short support period offered by the service. The support people received meet their needs and encouraged them to maintain their independence. People told us they felt their privacy and dignity was respected.
People’s needs had been assessed and appropriate care plans were in place to support the person to regain their independence. People had an input into the care they received and this was flexible to meet their changing needs. The provider had a complaints procedure and we saw that any concerns had been responded to.
Management were approachable and had clear values that were understood by staff. People who used the service and their relatives had been enabled to routinely share their experiences of the service. Monitoring of areas of the service through a range of audits had been completed regularly and these were used effectively to reflect on the quality being provided or to support ongoing funding of the re-ablement ethos.