- GP practice
168 Medical Group
Report from 2 April 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 25 April 2024 to 13 May 2024. 168 Medical Group is registered with CQC to deliver primary care services from a main surgery and a satellite surgery in Weston Super Mare. We conducted a responsive assessment to follow up on information of concern shared with CQC. We previously rated the practice as good. This assessment included 6 quality statements across the safe, effective, responsive, and well-led key questions. The practice demonstrated it had maintained areas of good practice and implemented a range of specialised processes and practices to support patients with complex needs, particularly in relation to mental health and dementia. The whole team had focus on health promotion and helping people live healthier lives. The practice had developed a range of innovative relationships and support services that reflected local health, economic, and social challenges. The practice had clear governance systems, many of which had recently been reviewed and updated during a change of leadership. However, we found areas for improvement in medicines optimisation. This included a need for more consistent ownership of key processes, such as accountability for documentation, and better nurse leadership, such as oversight of staff responsible for audits and monitoring.
People's experience of this service
Staff spoke to patients and those accompanying them politely, helpfully, and with kindness. People told us they were happy with the standards of care provided and they were involved in decisions about their care and treatment. We received contact from some patients who were unhappy with contact options for the practice, including reaching staff by phone or through digital channels. However, the practice performed above the national average for contacting the practice in the National GP Survey, including significantly better for digital communications. This reflected the practice’s own feedback results, which showed the majority of patients rated the care as good or very good. The practice had an active patient participation group who told us they had a voice amongst the senior team and felt their suggestions and concerns were always listened to and changes made as a result.