Annix Care

Annix Care is a domiciliary care service providing personal care to older people, people with dementia, people with a physical disability, sensory impairment or younger adults. At the time of the inspection the service was providing personal care to 14 people.

People's experience of using this service and what we found

The provider had safeguarding systems and processes to help keep people safe. Staff knew about the risks to people and followed the assessments to ensure they met people's needs. People felt safe and were supported by staff who knew how to protect them from avoidable harm.

Staff had been recruited appropriately and had received relevant training, so they were able to support people with their individual care and support needs.

People were supported to access healthcare professionals when their needs changed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests: the policies and systems in the service supported this practice. People's individual communication needs were considered to support them to be involved in their care.

Systems and processes in place promoted a positive culture in the service. The management and care team ensured they supported people in a person-centred way to reflect people's equality and diverse needs.

The quality of care provided was continually assessed, reviewed and improved. People using the service, relatives and staff were given the opportunity to provide feedback. Audits took place to ensure the quality of the service was maintained. The service worked well with health and other professionals to ensure people's needs were met.

Staff told us the service was a good place to work as they were supported and encouraged to raise any concerns as people’s needs changed. People told us the culture of the service was to listen and respond to them.

Relatives told us they were involved in managing people’s care and support needs and suggestions they made regarding their family member’s preferences were acted on. Concerns were responded to in a timely way and information about the support people wanted to receive at the end of their life was recorded.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the first rating of this service since. The service was registered with us on 25 February 2021.

Why we inspected

This was a planned inspection as the service had not previously received a rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.