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Eve Care Solutions

Overall: Good read more about inspection ratings

Studio 312, Regent House, Thane Villas, London, N7 7PH (020) 8127 5115

Provided and run by:
Eve Care Solutions Ltd

Latest inspection summary

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Background to this inspection

Updated 29 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service two working days’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

We visited the location’s office on 31 May 2022.

What we did before the inspection

We reviewed the information we had received about the service since it was registered with the CQC. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the visit to the office we met and spoke with registered manager/company director of Eve Care Solutions. We reviewed a range of records which related to people's individual care and the running of the service. These records included one person’s care records, four staff personnel records, medicine administration records and policies and procedures relating to the management and quality monitoring of the service.

As the person using the service was unable to speak with us, we spoke with their relative to obtain feedback about their experience of the service provided to their family member. We also obtained feedback from three care staff. We contacted social care professionals for their views of Eve Care Solutions, but at the time of the completion of this inspection report, had not received a response from them.

Overall inspection

Good

Updated 29 June 2022

About the service

Eve Care Solutions is a domiciliary care agency registered to provide personal care to people in their own homes. The domiciliary care agency provides support to adults with varied needs. At the time of inspection, the service provided personal care to one person. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The person using the service was unable to speak with us due to their needs. The person's relative spoke well of the domiciliary care agency’s communication and the care provided to their family member.

People received a comprehensive assessment of their needs and preferences. Care plans developed from these assessments provided the information and guidance staff required to ensure people’s individual needs were met in the way they wanted.

The person received consistent care from regular care staff who had a good understanding of their care needs and preferences. Care staff were punctual and stayed the agreed amount of time.

Recruitment and selection policies and procedures were robust and helped to ensure that only suitable staff were employed to provide care and support to people.

Systems were in place to protect people from abuse. These included safeguarding policies and appropriate training for staff. Personalised risk assessments helped keep the person safe and supported their independence. Suitable infection control practices helped to prevent and control the spread of infections including COVID-19.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Effective quality checks monitored the care and support provided to people and improvements to the service were made when deficiencies were found.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 02 March 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.