Updated 29 June 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service two working days’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
We visited the location’s office on 31 May 2022.
What we did before the inspection
We reviewed the information we had received about the service since it was registered with the CQC. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
During the visit to the office we met and spoke with registered manager/company director of Eve Care Solutions. We reviewed a range of records which related to people's individual care and the running of the service. These records included one person’s care records, four staff personnel records, medicine administration records and policies and procedures relating to the management and quality monitoring of the service.
As the person using the service was unable to speak with us, we spoke with their relative to obtain feedback about their experience of the service provided to their family member. We also obtained feedback from three care staff. We contacted social care professionals for their views of Eve Care Solutions, but at the time of the completion of this inspection report, had not received a response from them.