- Dentist
Mayfield Dental Care
Report from 21 November 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 11 December 2024. We found the practice had met regulations. There was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. Recruitment procedures reflected current legislation. However, these were not always followed. The practice had systems to manage risks. We highlighted how these could be improved. The provider was open to our feedback and took immediate action. The practice is in Atherton, Manchester and provides NHS and private dental care and treatment for adults and children. There was a small step to access the practice and car parking spaces were available near the practice. The practice had 4 treatment rooms. At the time of assessment there were 14 members of staff. During the assessment we spoke with 3 dentists, 1 dental therapist, 2 receptionists, the practice manager (who is also a dental nurse) and the area manager.
People's experience of this service
Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 15 patients. We reviewed online feedback from patients and their comments provided a positive view of the dental team and care provided by the practice. Patient comments included “All the Mayfield team are fantastic", "Fantastic dental practice. Always so friendly and caring", "Brilliant dental practice, everyone is so pleasant and helpful" and "Friendly, welcoming, fabulous staff in all areas". Patients commented positively about the standards of cleanliness. The majority of patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.