Refine Surgical

Updated 19 January 2024

Refine Surgical is operated by Refine Surgical Ltd. The service specialises in aesthetic treatment to help combat the ageing process. Treatments by the service include:

• Eyelid restoration.
• Skin lesion removal
• Hair transplant (Follicular unit extraction (FUE) method)

All surgeries are day cases and there are no overnight facilities.

The clinic consists of 1 procedure room with access to a second treatment room, if busy. 2 consultant surgeons are employed alongside supporting clinical and managerial staff. This includes a theatre nurse, a senior nurse, a healthcare assistant, an aesthetics nurse, administration manager and service manager.

The service registered with the CQC in December 2021, to carry out the regulated activities of:

• Diagnostic and screening procedures
• Surgical Procedures

The service had a registered manager who had been in post since the registration of the service.

We spoke with 1 surgeon, the relationship manager, 1 nurse, 1 healthcare assistant, 1 administrative assistant and 3 patients.

We carried out the unannounced inspection on 4 December 2023.

Updated 19 January 2024

This was the first time we inspected and rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risk to patients, acted on them and kept good care records. The service had policies in place to manage incidents well and learnt from them.
• Staff provided care and treatment based on national guidance and evidence-based practice. Managers monitored the effectiveness of the service and recorded good outcomes for patients. Managers ensured staff were competent in their roles. Staff worked well together for the benefit of patients and supported them to make decisions about their care.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to take account of patient’s individual needs and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait for treatment.
• Leaders ran services well using reliable information systems. Staff understood the service’s vision and values and demonstrated this in their work. Staff felt respected, supported and valued. They were focused on the needs of the patient receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and all staff were committed to continual improvement.

Updated 19 January 2024

We rated this service as good overall because we rated safe, effective, caring, responsive and well led as good.

See the summary above for details.