We carried out a review of the data available to us about Helping Hands Beeston on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Beeston, you can give feedback on this service.
Helping Hands Beeston is a domiciliary service providing care for people within their own homes. At the time of our inspection there were 30 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care that reduced the risk of avoidable harm and neglect. Risks to people’s health and safety had been assessed, monitored and changes to people’s needs were acted on. There were enough suitably skilled and qualified staff that ensured most calls were carried out on time and to people’s satisfaction. People’s medicines were well managed, and staff followed infection control policies and procedures, including COVID-19 guidance to reduce the risk of the spread of infection. Accidents and incidents were reviewed, and the provider learned from mistakes.
People received care that met their health needs and reduced the risk of discrimination. Staff were well trained, supervised and encouraged to develop their roles. People received support with eating enough food and having enough to drink. People were supported to lead healthy lives in accordance with their personal preferences. Staff worked with other organisations to ensure people’s health needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind, caring and respectful. They provided care in a dignified way that respected people’s privacy and promoted independence. People were encouraged to follow their chosen religion and staff were culturally sensitive.
People’s care was person-centred. They were supported to make decisions about their care and lead their lives in their chosen way. People were encouraged to lead active lives, meeting friends and family where able. Staff ensured people with a sensory impairment were provided with inclusive ways to give their views about their care. Complaints were handled and responded to appropriately.
The service was well-led. The registered manager has a good understanding of their role. The provider actively sought people’s feedback and improvement plans were in place to address any areas for improvement. People felt the service had improved recently with better communication with office-based staff. People told us they would recommend this service to others. Staff felt their views mattered.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 Mach 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.