Worksop

Updated 23 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 30 August 2022 and ended on 1 September 2022. We visited the location’s office on 30 August 2022.

What we did before the inspection

We reviewed information we had received about the service since it had been registered with CQC. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with two relatives of people who used the service about their experience, and we sought feedback from three care staff. Whilst at the office we spoke with one of the directors and the registered manager and reviewed records, including recruitment files, care records and quality assurance checks.

Updated 23 September 2022

About the service

Worksop is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who uses domiciliary care services receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection there were four people who received personal care support.

People’s experience of using this service and what we found

Assessments and care plans were completed prior to people receiving care. People’s personalised needs and preferences were documented, and guidance was provided for staff on how people wished to be supported.

Staff were knowledgeable about safeguarding and knew how to protect people from harm and neglect. Staff were supported to access training that was specific to conditions people were living with.

People received support from a small team of consistent staff which included the registered manager. Processes were in place to support people with their medicines if required. Infection control measures were in place including staff use of personal protective equipment (PPE).

The registered manager had embedded a system of quality assurance checks to ensure good oversight of the running of the service. They worked in an open and transparent way. Policies and systems were in place to ensure any issues could be dealt with promptly.

The registered manager liaised with health and social care professionals to maintain people's health. People's capacity to make their own decisions was assessed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 April 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.