We carried out a review of the data available to us about Gloucestershire Community Support Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Gloucestershire Community Support Services, you can give feedback on this service.
Gloucestershire Community Support Services provides care and support to people living in a 'supported living' setting so that they can live in their own flats as independently as possible. The service provides support to people with learning disabilities, autism and/or mental health needs. At the time of our inspection there were four people using the service.
People’s experience of using this service and what we found
The service was outstandingly responsive to people's individual belief's, preferences and needs, and people's wellbeing was enhanced by person-centred activity planning. People's individual needs were assessed, and comprehensive care plans and risk assessments were in place to help staff support people in accordance with their preferences.
The service was well led by a management team who were passionate about providing high quality individualised care to people. Robust quality assurance systems and a strong learning culture contributed to continual development and progression of the service. The registered manager told us, "I leave the service and know that people are living their best lives. The care here is consistent and staff are skilled.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
All staff demonstrated extremely compassionate, attentive and caring approaches in their interactions with people. They consistently promoted and encouraged people's independence and treated them with dignity and respect. People and their relatives were complimentary about the approach of the staff and the current management team.
People were supported by staff who understood how to keep them safe from the risk of abuse. Appropriate safeguarding procedures were in place and staff had been trained in how to protect people from abuse.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
The model of care and setting maximised people’s choice, control and independence. The care model focused on people’s strengths and promoted what they could do and so people had a fulfilling and meaningful everyday life. People made choices and took part in meaningful activities which were part of their planned care and support. Staff supported them to achieve their aspirations and goals.
Staff actively promoted equality and diversity in their support to people. They understood people’s cultural needs and were able to provide culturally appropriate care. People received kind and compassionate care from staff who protected and respected their privacy and dignity and understood and responded to their individual needs.
People lead confident, inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Managers and senior staff modelled good practice and led by example. Staff placed people’s wishes, needs and rights at the heart of everything they did.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 March 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the service being newly registered.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.