We carried out a review of the data available to us about Homecare Team Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Homecare Team Ltd, you can give feedback on this service.
Homecare Team Ltd is a domiciliary service which provides personal care to people living in their own houses and flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection the service was supporting approximately 24 people.
People’s experience of using this service and what we found
People who used the service and relatives said they felt the service was safe. Staff were recruited safely and sufficient numbers were available to deliver people’s care. Staff carried out routine COVID-19 testing and there was enough personal protective equipment (PPE) available which people confirmed was always worn.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People received enough to eat and drink and said staff assisted them with this when needed. Staff told us enough training was available to support them in their roles, with ongoing supervision also provided.
We received positive feedback from people who used the service and relatives about the care provided. People said they felt treated with dignity, respect and had their independence promoted as required.
People had detailed care plans in place regarding the care and support staff needed to deliver. There was an appropriate complaints system in place and staff worked closed alongside other healthcare professionals such as district nurses when people required end of life care.
There were systems in place for people who used the service and staff to provide feedback about their care through surveys and meetings. Quality assurance audits were also completed. Staff spoken with during the inspection told us they felt the service was well-led.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31/03/2021 and this is the first inspection.
Why we inspected
The service had not received a rating since registering with CQC on 31/03/2021. This was why we inspected.
The overall rating for the service is good. This is based on the findings at this inspection.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.