Background to this inspection
Updated
1 March 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by 1 inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own flats within an assisted living complex.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 10 February 2023 and ended on 16 February 2023. We visited the location’s office/service on 10 February 2023.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with the registered manager of the service. We reviewed a range of records relating to people's care and the way the service was managed. These included care records, risk assessments for 3 people and 3 staff recruitment files. We also reviewed a range of management records concerning staff training, quality audits, and service user feedback.
We contacted 3 people using the service, and 3 relatives to seek their feedback about the service. We also sought feedback from healthcare professionals who visited the service.
After the inspection
Following the inspection, we spoke with 3 members of staff and continued to seek clarification from the provider to validate evidence found.
Updated
1 March 2023
About the service
YourLife (Henley on Thames) is a domiciliary care agency providing the regulated activity of personal care within an assisted living complex. The service provides support to people living in their own homes. At the time of our inspection there were 4 people receiving a regulated activity from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were kept safe from abuse and harm. The service had systems to report and investigate concerns and staff knew how to report these. Care plans identified how potential risks should be managed to reduce the likelihood of people experiencing harm. Staff understood the risks to people and delivered safe care in accordance with people's support plans. There were enough staff to keep people safe and meet their needs. Robust recruitment processes aimed to ensure only suitable staff were selected to work with people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were supported in a kind and caring way by staff who knew them well. They were happy with the support they received from staff. People's privacy and dignity was considered and maintained, and people were encouraged to make choices. People's preferences, including their likes and dislikes were considered, and they received support based on these needs.
Each staff member had received induction, training and shadowing which enabled them to meet people's needs effectively. Supervision for staff was held regularly and staff felt supported by the management to perform their role.
People and staff spoke positively of the management; they found them approachable and supportive. There were systems to monitor, maintain and improve the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 March 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.