23 November 2021
During an inspection looking at part of the service
Suite 4, Jason House is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of our inspection 10 people were using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using the service and what we found
We were not assured people had their medicines at the correct times. We found medication administration records (MARs) were not accurate. We also found visits were not always on time.
We observed staff sharing computer log in details which could compromise record security. There was a lack of oversight of staff training.
People told us they felt safe with staff visiting their homes. There were systems in place to recognise and respond to any allegations of abuse. All risk assessments were person centred to reflect people's individual needs.
Staff were aware of infection control practices in relation to the latest COVID-19 government guidance for the use of personal protective equipment (PPE) to keep people and themselves safe.
The feedback about management and leadership was positive. Staff told us they felt supported and leadership was approachable. One staff member said “I can speak with my manager about anything, it’s generally really good.”
For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was rated Requires Improvement (published 3 March 2020). This is the first inspection of the location under the new provider and due to it being a focused inspection (not comprehensive), the location cannot be rated.
Why we inspected
The inspection was prompted in part due to concerns received about people's safety and management of the service. A decision was made for us to inspect and examine those risks.
Enforcement
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.
We have identified breaches in relation to medicine management and data protection.
Follow up
We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.